Bailey Moore
Murfreesboro,TN
Summary
Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Ascension St. Thomas Hospital
Murfreesboro, TN
11.2024 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in preparing medications, ensuring adherence to safety protocols and regulations.
- Mentored new pharmacy technicians, fostering a culture of continuous learning and operational excellence.
- Completed paperwork, and billing information into patient profiles based on surgery procedures .
- Compounded medications accurately according to physician prescriptions and hospital protocols.
- Compounded and prepared sterile IV medications adhering to safety and quality protocols.
- Conducted inventory management, ensuring accurate stock levels of pharmaceuticals and supplies.
- Managed inventory levels to ensure accurate medication dispensing and minimize shortages.
- Assisted pharmacists in preparing and labeling prescriptions accurately and efficiently.
- Maintained cleanliness and organization of pharmacy workspaces to comply with safety standards.
- Accurately processed medication orders using electronic health record systems.
911 Telecommunicator
Hamilton County 911
Hixson, TN
04.2024 - 07.2024
- Answered almost all of the admin lines for Hamilton County's Police, Fire, and EMS.
- Directed caller to the correct number or destination when they call in on the admin lines.
- Answered all 9-1-1 calls that Hamilton County received.
- Gained multiple certifications while working as a telecommunicator , such as: CPR, APCO certifications, NCIC certification, and an emergency medical dispatcher certification as well.
- Successfully was able to complete difficult calls and assisted the caller with getting the help they needed in a quick and timely fashion.
- For any medical emergency calls, I kept all of the caller personal information private to the public due to the HIPAA laws.
- I was awarded an OPA award due to utilizing all of my resources available during one of my calls.
- Successfully able to multiple task on different types of programs or websites.
Food Prep
McAllister's Deli
Hixson, TN
07.2023 - 04.2024
- Prepared the food for the line every shift. Including the fruits, vegetables, and meats.
- Worked back of house when needed which included: washing the dishes, putting up stock, preparing sandwiches, salads, potatoes, soups, or kids meals.
- Assisted front of house as well when needed which consisted of: bussing the tables, catering to the customers, delivering food to customers tables, getting refills and any extra sauces or supplies that the customer needs.
- Also created a complete list of tasks that are set to be complete every shift in the prep position before I transition to my new job.
Sales Associate
Disney
Sevierville, TN
06.2023 - 07.2023
- Provided exceptional customer service by greeting and assisting customers, explaining deals and sales, and addressing their inquiries and needs.
- Conducted cash transactions accurately and efficiently, ensuring a positive checkout experience for customers.
- Contributed to visual merchandising efforts by stocking and organizing merchandise, as well as assisting in store layout rearrangements.
- Demonstrated product knowledge and guided customers in finding the right items, offering alternatives when necessary.
- Successfully handled challenging customer situations by maintaining composure, actively listening to concerns, and offering appropriate solutions.
- Received positive feedback from assistant manager and leads for outstanding performance and customer service skills.
- Maintained a clean and organized store environment, including regular cleaning tasks and tidying up misplaced merchandise.
Personal Shopper
Sam's Club
Gainesville, FL
08.2022 - 12.2022
- Fostered high-level customer service and satisfaction to drive loyalty.
- Maintained positive working relationships with customers, team members, and leadership.
- Met or exceeded personal and department sales goals.
- Provided feedback on customer service experiences while shopping.
- Resolved customer complaints quickly by contacting leadership.
- Received work assignments from order system to fill orders.
- Coordinated purchasing and delivery of items to customers.
Certified Pharmacy Technician
Sam's Club
Brooksville, FL
08.2021 - 06.2022
- Typed prescriptions, made phone calls to customers about refills or questions, filled prescriptions, and sold prescriptions.
- Interacted directly with customers, assisting them with questions, concerns, and prescription sales both in person and over the phone.
- Collaborated with pharmacists and healthcare professionals, supporting them in various tasks and communicating with doctors' offices and insurance companies to resolve prescription issues.
- Successfully handled challenging customer situations by empathetically addressing concerns, explaining processes, and seeking resolution.
- Received praise from the pharmacist and positive feedback from customers for exceptional service and assistance.
- Maintained customers' personal and insurance records in compliance with HIPAA regulations.
- Ensured a clean and organized work environment through daily sanitation and organizing tasks.
- Participated in CPR training and obtained vaccine certification to enhance professional skills.
- Maintained patient confidentiality when handling records and sensitive data.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
Education
High school diploma or GED - Animal Sciences
Spoto High School
Riverview, FL07.2020
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Manual and automated medication dispensing
- Workflow optimization
- Patient confidentiality
- Compounding techniques
- Sterile technique
- Time management
- Multitasking and organization
Certification
- Pharmacy Technician License
- NHA Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Ascension St. Thomas Hospital
11.2024 - Current
911 Telecommunicator
Hamilton County 911
04.2024 - 07.2024
Food Prep
McAllister's Deli
07.2023 - 04.2024
Sales Associate
Disney
06.2023 - 07.2023
Personal Shopper
Sam's Club
08.2022 - 12.2022
Certified Pharmacy Technician
Sam's Club
08.2021 - 06.2022
High school diploma or GED - Animal Sciences
Spoto High School
Additional Information
- I am very hardworking and determined to do an excellent job in whatever I do.
- I have a 3.8 GPA
- I am a quick learner and love to succeed.
- Have been awarded an OPA award due to my ability to utilize all of my resources to get help to the caller quickly and efficiently.