Summary
Work History
Education
Skills
Timeline
Generic

Bailey Pearson

Louisville,MS

Summary

Dynamic professional with a proven track record in claims investigation and delivering exceptional customer service, notably at Progressive. Skilled in critical thinking and demonstrating compassion, I excel in high-pressure environments, significantly enhancing customer loyalty and operational efficiency. Expert in HIPAA compliance and relationship building, I bring a unique blend of analytical and interpersonal skills to achieve outstanding results.Obtained CNA Licenses.

Work History

Claims Adjuster

Progressive
  • Examined claims forms and other records to determine insurance coverage.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Answered customer questions regarding deductibles.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.

Customer Service Representative

Comcast
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

CNA

Louisville Medical Center
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

Diploma -

Louisville High School
Louisville, MS
05.2016

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Time management
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Problem resolution
  • Call center experience
  • Relationship building

Timeline

Claims Adjuster

Progressive

Customer Service Representative

Comcast

CNA

Louisville Medical Center

Diploma -

Louisville High School

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Bailey Pearson