Bailey Povse
Texas City,TX
Summary
Seasoned individual with 9 years of experience with a demonstrated track record of providing excellent customer service, ensuring guest satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every guest.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Whiskey Cake
Friendswood, Texas
06.2022 - Current
- Crafted unique dining experiences by offering pairing options, anticipating guest needs, and individualized service.
- Assisted with training of new staff members.
- Hosted several successful private events, managing all service aspects.
- Attended additional training courses such as, whiskey, wine, and food tastings to maintain knowledge on seasonal menu changes.
- Performed opening and closing duties such as setting up the dining area and maintaining back of house responsibilities.
BAR MANAGER
Seven Mile Cafe
Fort Worth, TX
06.2021 - 05.2022
- Liaised with the restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
- Implemented process improvements to enhance service and efficient workflow.
- Trained new baristas and bar backs on company operations and product preparation.
- Maintained inventories by overseeing food preparation, daily usage of materials, and monitoring food waste.
- Created a clean and healthy environment by following proper safety and sanitation regulations.
BARISTA
Seven Mile Cafe
Fort Worth, TX
05.2020 - 05.2022
- Built and provided specialty coffees, cocktails, blended drinks, and smoothie bowls all according to restaurant specifications.
- Placed, prepared, and packaged Uber, Doordash, & online orders for patrons.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Cleaned and restocked bar areas and performed dishwashing and sanitation tasks.
- Ensured the quality of product and service was exceptional with each interaction.
SERVER
Seven Mile Cafe
Fort Worth, TX
05.2019 - 07.2020
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
EVENT COORDINATOR
Kemah Gardens
Kemah, TX
08.2016 - 08.2018
- Consulted with clients to determine objectives and requirements for events, such as meetings, conferences and weddings.
- Maintained communication with all staff and guests to manage a smooth and enjoyable event.
- Participated with the set-up and tear down of every event, from cleaning to, decorating, to attending to clients throughout the occasion.
- Oversaw and partook in the catering of both food and beverages, all according to food safety regulations.
- Assisted in maintaining records of event aspects, including financial details and scheduling.
Education
Bachelor of Arts (B.A.) Anthropology -
UNIVERSITY OF NORTH TEXAS
05.2019
Skills
- Exceptional Customer Service
- Banquet Coordination
- Cool Under Pressure
Certification
TABC and Texas Food Handlers Certification
Timeline
Server
Whiskey Cake
06.2022 - Current
BAR MANAGER
Seven Mile Cafe
06.2021 - 05.2022
BARISTA
Seven Mile Cafe
05.2020 - 05.2022
SERVER
Seven Mile Cafe
05.2019 - 07.2020
EVENT COORDINATOR
Kemah Gardens
08.2016 - 08.2018
Bachelor of Arts (B.A.) Anthropology -
UNIVERSITY OF NORTH TEXAS
TABC and Texas Food Handlers Certification
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