Bailey Regan
Akron,OH
Summary
Account management professional with a record of managing multiple priorities while maintaining high service quality. Strong communication and interpersonal skills with expertise in client relationship building, operations, and team management.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Senior National Account Manager
Horizons HR Services
Cleveland, OH
07.2025 - Current
- Managed 100-175 employees across 7 accounts.
- Reviewed turnover and retention data, then presented findings during biweekly or monthly client meetings.
- Provided on-site support for one of largest clients in manufacturing environment.
- Served as national trainer, guiding account managers through integration of custom AI-enabled CRM.
Branch Manager
Horizons HR Services
Akron, OH
06.2024 - 07.2025
- Supported daily branch operations across customer service, human resources, sales, performance reviews, and marketing functions.
- Built client relationships through regular communication, meetings, and follow-up calls.
- Prepared sales presentations, proposals, contracts, and customer documents.
- Reviewed customer data to build targeted marketing campaigns for new prospects.
Account Manager
Horizons HR Services
Cleveland, OH
02.2022 - 06.2024
- Handle inquiries and requests from clients and address their staffing needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Build and strengthen client relationships to achieve long-term partnerships
- Recruited, hired and trained new hires to optimize profitability
Education
Bachelor of Arts - Political Science and Spanish
The Ohio State University
Columbus, OH2021
Skills
- High Functioning Multitasking
- Management Experience
- Strong interpersonal skills
- Training
- Punctual
- Operations
- Client Relationship Building
- Microsoft Office
- Customer Relationship Management (CRM)
Affiliations
- MVP of the Year 2024: Horizons HR Services
- Rookie of the Year 2022: Horizons HR Services
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Senior National Account Manager
Horizons HR Services
07.2025 - Current
Branch Manager
Horizons HR Services
06.2024 - 07.2025
Account Manager
Horizons HR Services
02.2022 - 06.2024
Bachelor of Arts - Political Science and Spanish
The Ohio State University