Bailey Roach
San Antonio
Summary
Fast and eager learner with diverse experience and skill sets
Dynamic and reliable professional known for exceptional interpersonal skills and the ability to handle diverse responsibilities in fast-paced environments. Committed to fostering positive relationships with guests and colleagues to drive service excellence.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Housekeeper
Hampton Inn By Hilton
Spring Branch
05.2024 - 12.2025
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Replenished supplies and amenities in guest accommodations promptly and efficiently.
- Provided excellent customer service by addressing guest requests courteously and promptly.
- Trained new staff on housekeeping procedures and best practices for efficiency.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage to supervisors immediately.
Carhop
Sonic Drive-In
Spring Branch
10.2023 - 05.2024
- My job requires me to be fast, efficient, organized, excellent with people and have good interpersonal skills- It requires fast communication.
- I handle a lot of money, and juggle different tasks at the same time.
- I am a good multitasker.
Front Office Assistant
Jay roach DDS
San Antonio
05.2022 - 09.2023
- Being a front office assistant, I deal with the patients insurance, book appointments, answer phone calls, pull/file charts and any other work my boss needs me to do
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated with dental staff to ensure smooth daily operations.
- Processed insurance claims and verified patient coverage accurately.
- Supported patients during check-in and check-out procedures effectively.
Hostess
SA Card House
San Antonio
08.2021 - 12.2022
- Greeted guests and managed seating arrangements promptly.
- Assisted in maintaining cleanliness and organization of dining areas.
- Provided menus and explained daily specials to customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Handled cash payments and reconciled daily transactions accurately.
- Assigned patrons to suitable tables according to server rotation.
- Directed patrons to lounges and waiting areas.
- Informed patrons of specialties and features.
- Spoke with patrons to drive satisfaction with food and service.
- Completed day-to-day duties accurately and efficiently.
Caregiver
Comal ISD
San Antonio
06.2019 - 04.2020
- Being a caregiver for elementary students, I stayed attentive to their needs, helped them with their homework, provided them with our daily snack and water and met all job requirements
Education
Master of Advanced Study - Psychology
University of Texas at San Antonio
San Antonio, TX 10.2023 - 12.2025
High school diploma -
Christian academy of America
Flower Mound, TXSkills
- Organizational Skills
- Fast learner
- Consistent and Reliable
- Multitasking
- Communication skills
- Cash handling
- Guest services
- Interpersonal skills
- Excellent customer service
- Workout Enthusiast
- Agile
- Great with technology
- Conflict resolution
- Exceptional time management
- Complex Problem-solving
- Staff training
- Hardworking
- Cultural awareness
- Relationship building
- Email management
- Call center experience
- Critical thinking
Languages
Spanish, Expert
Publications
Confessions of a Modern Day Youth, https://bookstore.dorrancepublishing.com/confessions-of-a-modern-day-youth/, 01/01/22, A poetic memoir I wrote when I was 19 years old.
Additional Information
Majoring in psychology, minor in Spanish along with an education degree. Afterwards, getting my masters in trauma therapy, specializing in narcissistic abuse and child developmental therapy., Training and remote work experience with Blue Cross Blue Shield., Great with technology and graphic design/art.
Timeline
Housekeeper
Hampton Inn By Hilton
05.2024 - 12.2025
Master of Advanced Study - Psychology
University of Texas at San Antonio
10.2023 - 12.2025
Carhop
Sonic Drive-In
10.2023 - 05.2024
Front Office Assistant
Jay roach DDS
05.2022 - 09.2023
Hostess
SA Card House
08.2021 - 12.2022
Caregiver
Comal ISD
06.2019 - 04.2020
High school diploma -
Christian academy of America