Bailey Roberts
Keller,TX
Summary
Dedicated healthcare and office administration professional with a strong background in customer service and workflow optimization. Proven ability to manage client relationships and enhance operational efficiency while utilizing CRM software to support organizational goals. Seeking opportunities for professional growth within a dynamic healthcare environment.
Overview
2
2
years of professional experience
Work History
Account Executive
YESCO Sign & Lighting
Southlake, Texas
02.2026 - Current
- Provided exceptional customer service through multi-line phone system for current and prospective clients.
Developed and implemented service sales strategies to increase market share.
Managed night patrol employees by overseeing hiring, onboarding, and training initiatives.
Maintained organized office environment to support daily operational activities.
Designed workflows that improved system efficiency and effectiveness.
Created estimates and work orders for clients while ensuring clarity and usability.
Performed customer satisfaction calls to confirm client contentment with services rendered.
Compiled reports on sales performance for strategic decision-making. - Managed client accounts to enhance satisfaction and retention while fostering strong customer relationships.
- Reviewed account performance to identify improvement opportunities and updated stakeholders on findings.
- Maintained accurate records of sales activities in CRM software to support informed decision-making.
Lead Receptionist
The Boardroom Styling Lounge
11.2024 - 02.2026
- Promoted to lead receptionist and managed front desk operations effectively.
- Managed employee and client appointment scheduling, optimizing resource allocation for effective front desk operations.
- Delivered exceptional customer service in-person and over a multi-line phone system.
- Trained new reception staff on procedures and customer service standards, enhancing team readiness and service consistency.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Assisted clients with product selections, offering knowledgeable recommendations.
- Executed cash management tasks, overseeing bank deposits and deliveries.
- Coordinated inventory of salon supplies and ordered products, ensuring availability to support seamless operations.
Server
Vaquero Golf Club
09.2024 - 11.2024
- Provided exceptional customer service, contributing to positive dining experiences for club members.
- Managed orders efficiently, ensuring timely delivery to guests.
- Coordinated with kitchen staff to ensure precise food preparation and presentation.
- Addressed guest concerns swiftly, promoting satisfaction and repeat patronage.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in menu presentations, demonstrating detailed knowledge of offerings.
- Processed payments accurately using point-of-sale systems.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Education
High School Diploma -
Keller High School
Keller, TX05-2022
EMT Certification - EMT
Keller High School
Keller, TX01-2022
Human Resources Certification - Human Resources
Coursea
Online07-2026
Skills
- Zenoti and Zoho CRM
- Microsoft Office 365
- Outlook and Excel
- Data entry and repair orders
- QuickBooks proficiency
- Customer service excellence
- Relationship building strategies
- Employee training and development
- Workflow optimization techniques
- Conflict resolution skills
- Time management expertise
- Vendor management practices
- Customer relationship management
Timeline
Account Executive
YESCO Sign & Lighting
02.2026 - Current
Lead Receptionist
The Boardroom Styling Lounge
11.2024 - 02.2026
Server
Vaquero Golf Club
09.2024 - 11.2024
High School Diploma -
Keller High School
EMT Certification - EMT
Keller High School
Human Resources Certification - Human Resources
Coursea