Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UT Health East Texas Physicians
Tyler, TX
10.2023 - Current
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Maintained high levels of professionalism while interacting with customers via phone or email.
Updated customer accounts, addresses and contact information within call management databases.
Navigated through computer systems to review information and respond appropriately to callers.
Front Desk Receptionist
Stillwater Rv Resort
Winona, TX
07.2023 - 10.2023
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Maintained an organized reception area and ensured that all guests were attended to promptly.
Performed data entry into computer systems to maintain accurate records of customer information.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Wine Educator
The Pink Pistol
Lindale, TX
01.2023 - 07.2023
Provided educational wine tastings to groups, discussing the various characteristics of each selection.
Recommended appropriate pairings between foods and wines based on customer preferences.
Provided personalized advice to customers regarding their individual tastes in wines.
Maintained an inventory of all wines used in tastings or classes.
Medical Assistant
Lindale Medical Clinic
Lindale, TX
06.2022 - 01.2023
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Pawnbroker
First Cash Pawn
Tyler, TX
11.2021 - 06.2022
Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
Appraised items, including jewelry, and firearms to determine product value and authenticity.
Negotiated loan repayment plans with customers when necessary.
Ensured the store was kept clean, neat and organized at all times.
Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
Chiropractic Assistant
Santo Chiropractic and Neurology
Tyler, TX
04.2021 - 11.2021
Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Scheduled appointments for patients both in person and over the phone.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
Home Health Aide
Private Care
Tyler, TX
01.2021 - 04.2021
Assisted with personal care activities, such as bathing, dressing and grooming.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Prepared meals and snacks according to prescribed diets.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Elderly Caregiver
Arabella Of Athens
Athens, TX
10.2019 - 04.2020
Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
Provided companionship and emotional support to elderly clients.
Monitored vital signs and medication use, documenting variances, and concerning responses.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Waitress
Jalapeno Tree
Tyler, TX
09.2018 - 10.2019
Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
Took orders for food and drinks and delivered them to guests.
Performed cashier duties such as taking payments, counting change, and issuing receipts.
Followed all safety and sanitation regulations when handling food or drinks.