Advanced MD
Tiffani Fordyce
Clinic Coordinator/Medical Office Administration
Archdale,NC
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
18
18
years of professional experience
3
3
Certifications
2
2
years of post-secondary education
Work History
Patient Service Representative
Atrium Wake Forest Baptist Health Clemmons Urgent Care
03.2025 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Used ENCOMPASS (EPIC) to schedule appointments.
Clinic Coordinator
Cardinal Urgent Care
03.2022 - Current
- Responsible for follow up on insurance denials
- Scheduled meetings and lunches with pharmaceutical representatives
- Responsible for staffing schedules
- Ordered clinic stock
- Interviewed potential staff
- Spearheaded the DOT training program for clinical staff
- Answered phones and directed calls/messages appropriately
- Placed referrals and orders per provider request
- Retrieved patient records
- Managed Workers’ Compensation follow up
- Obtained Prior Authorization as needed
- Registered patients effectively and efficiently
- Verified insurance eligibility
- Communicated with other medical offices as needed
Unit Secretary/CNA
Wake Forest Baptist High Point Medical Center
12.2007 - 12.2022
- CNA + 4
- Provided patient care
- Paged consulting physicians
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Organized forms and training aids
- Assisted nurses with tasks
- Used critical thinking skills and knowledge to notify nursing staff and providers of critical observations
- Communicated with staff at all levels, patients, family, EMS, and other outside callers effectively and efficiently
- Alerted security when they were needed
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
Education
Associate of Applied Science - Medical Office Management
Randolph Community College
Asheboro 08.2022 - 12.2024
Skills
Operational leadership
Collaborated with executive team on initial staff hiring
Managed staff scheduling
Coordinated stock management
Developed staff training programs
Facilitated staff DOT training sessions
Support in clinic organization
Manage workers' compensation claims
Effective communication
Cultivated collaborations with medical entities
Facilitated lunch meetings with pharmaceutical representatives
Engaged with team members at various organizational levels
Experienced in document and spreadsheet management
Skilled in articulating ideas clearly
Patient confidentiality
Workflow optimization
Customer service
Office administration
Document filing
Payment collection
Scheduling appointments
Reception management
Phone etiquette
Insurance verification
HIPAA compliance
Medical terminology
Front desk supervision
Routing lab results
Flexible schedule
EMR
Teamwork and collaboration
Caring and empathetic
Certification
Certified Nursing Assistant -WFBHPMC December 2007-December 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
EPIC/ENCOMPASS
Timeline
Patient Service Representative
Atrium Wake Forest Baptist Health Clemmons Urgent Care
03.2025 - Current
Associate of Applied Science - Medical Office Management
Randolph Community College
08.2022 - 12.2024
Clinic Coordinator
Cardinal Urgent Care
03.2022 - Current
Unit Secretary/CNA
Wake Forest Baptist High Point Medical Center
12.2007 - 12.2022