Elizabeth Wallner
Waukesha,WI
Summary
Dynamic General Manager with a proven history of enhancing operational efficiency and elevating customer satisfaction across diverse restaurant locations. Seven years of expertise in team leadership, inventory management, and innovative problem-solving foster a culture of continuous improvement and excellence. Adept at leveraging strategic initiatives and data-driven insights to drive sustainable growth while enhancing guest experiences. Additionally experienced in managing patient interactions and administrative responsibilities, utilizing strong communication skills to improve patient satisfaction and ensure seamless operations within healthcare protocols.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
02.2026 - Current
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Assisted patients with insurance verification and billing inquiries, ensuring clear communication of benefits.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
- Collaborated with healthcare providers to streamline patient intake processes, improving overall workflow.
General Manager
Goddess and the Baker
10.2023 - 02.2026
- Oversaw daily operations to ensure optimal customer service and operational efficiency.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed inventory control processes to minimize waste and ensure product availability.
- Analyzed sales data to identify trends, inform strategic decisions, and improve profitability.
- Fostered a positive workplace culture by promoting teamwork and employee engagement initiatives.
- Led regular performance reviews, providing feedback and guidance to support staff development and retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Here Chicky Chicky
09.2023 - 10.2023
- Led restaurant operations, streamlined service workflows, and implemented staff training programs to enhance customer satisfaction and operational efficiency.
- Developed new menu optimization strategies while managing daily operations, staff scheduling, and inventory control systems.
- Analysed operational costs and implemented resource management solutions, resulting in improved service delivery and team productivity.
- Orchestrated cross-functional teams, fostered positive work culture, and maintained high service standards through effective leadership.
- Supervised quality control processes, ensuring compliance with food safety regulations while optimising kitchen and front-of-house operations.
Assistant General Manger
Sweetgreen
04.2023 - 09.2023
- Orchestrated staff recruitment, training programs, and inventory management systems while maintaining service excellence standards.
- Built and mentored high-performing teams, established quality control processes, and streamlined daily operations for optimal efficiency.
- Developed data-driven solutions for resource allocation, scheduling, and cost management to enhance operational performance.
- Analyzed daily performance metrics to optimize resource allocation and staff scheduling, resulting in improved operational efficiency and cost management.
- Cultivated strong team dynamics through targeted mentorship programs and comprehensive training initiatives, fostering a culture of continuous improvement.
Assistant General Manager
Goddess and the Baker
11.2018 - 04.2023
- Led daily operations and staff of 25, optimised scheduling systems, and implemented new training protocols that enhanced customer satisfaction scores.
- Maintained quality standards through regular audits, health compliance monitoring, and continuous process improvements.
- Developed data-driven solutions for labour costs and scheduling challenges, leading to improved resource allocation and staff satisfaction.
- Spearheaded menu innovation initiatives and pricing strategies, driving revenue growth while maintaining food cost targets.
Education
Business Management
Waukesha County Technical College
Diploma - undefined
Waukesha North High School
Waukesha, WI06.2001
Skills
- Customer Engagement
- Team Leadership
- Conflict Resolution
- Budgeting
- Inventory Management
- Staff Training
- Performance Metrics
- Quality Control
- Time Management
- Networking
- Guest Relations
- Operational Efficiency
- Customer service
- HIPAA compliance
- Insurance verification
- Reception management
- Payment collection
- Patient intake
- Patient confidentiality
Timeline
Patient Service Representative
Advocate Aurora Health Care
02.2026 - Current
General Manager
Goddess and the Baker
10.2023 - 02.2026
General Manager
Here Chicky Chicky
09.2023 - 10.2023
Assistant General Manger
Sweetgreen
04.2023 - 09.2023
Assistant General Manager
Goddess and the Baker
11.2018 - 04.2023
Diploma - undefined
Waukesha North High School
Business Management
Waukesha County Technical College