Open To Work
Diane Mahan
Hudson,Kentucky
Work Preference
Summary
Dynamic professional with extensive experience at the University of Louisville, excelling in patient registration and insurance verification. Proven ability in customer relationship management and conflict resolution, enhancing patient satisfaction. Adept at managing logistics and executing corporate events, demonstrating strong organizational skills and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
University of Louisville
Louisville, USA
01.2023 - 01.2024
- Checked in patients daily as first point-of-contact, confirming contact information, insurance details, and consent forms while registering new patients as needed.
- Verifies insurance and details benefit coverage for patients when appropriate.
- Conducted financial transactions, accepts and posts payments, issues receipts, and balances cash drawers at end of day.
- Created, reviewed, and managed personalized payment plans to accommodate patient needs.
- Works with faculty, peers, and supervisors to deliver customer service-oriented and patient-centered care.
- Answers the phone in a timely and professional manner, managing a multi-line system.
- Coordinated patient appointments according to office capacity.
- Ensured compliance with HIPAA, OSHA, and Infection Control standards consistently.
Product Sales Manager
Transit Authority of River City
Louisville, USA
01.2014 - 01.2019
- Delivered monthly ridership reports for corporate partners including UofL, UofL Hospital, Metro Government, Humana, UPS, Amazon, and JCTC, managing annual contracts worth $1.8 million.
- Promoted TARC through social media platforms (Facebook, Twitter, Instagram), increasing brand awareness and community interaction.
- Coordinated community outreach and company events to enhance engagement and visibility in the community.
- Supported customer service efforts on and off social media. Led training to the entire CSR team.
- Led training on Point of Sale devices with the LECIP & Genfare Systems.
- Ran testing and analysis on two different Fare Collection Projects.
- Documented salary of $43,000 for employment records.
Media Consultant
YP
Louisville, USA
01.2013 - 01.2014
- Contacted business customers to sell and service advertising across web, mobile, and print platforms; prepared account analyses, conducted customer needs assessments, and developed tailored sales recommendations.
- Prospected new businesses and existing clients face-to-face, representing YP to sell print and digital products to local businesses.
- 55k Salary
Education
Certified Tourism Ambassador -
Louisville Tourism
Louisville, KY01-2018
NeXt Generation Graduate -
Fund for the Arts
Louisville, KY01-2018
Focus Louisville Graduate -
Leadership Louisville
Louisville, KY01-2015
B.S. - Communication
University of Louisville
Louisville, KY01-2011
Skills
- Patient registration
- HIPAA compliance
- Insurance processing
- Cash handling and payment collection
- Schedule management
- Patient care coordination
- Patient education
- Medical office operations
- Customer relationship management
- Customer engagement
- Community outreach
- Event planning
- Digital marketing
- Team leadership
- Time management
- Conflict resolution
- Communication skills and verbal proficiency
Affiliations
- Member of Alpha Omicron Pi Sorority
- Member of Gamma Chi
Timeline
Patient Service Representative
University of Louisville
01.2023 - 01.2024
Product Sales Manager
Transit Authority of River City
01.2014 - 01.2019
Media Consultant
YP
01.2013 - 01.2014
Certified Tourism Ambassador -
Louisville Tourism
NeXt Generation Graduate -
Fund for the Arts
Focus Louisville Graduate -
Leadership Louisville
B.S. - Communication
University of Louisville