Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Shaffer

Bristow,VA

Summary

Proven team leader and multitasker, I excelled at Buffalo Wild Wings by enhancing guest experiences and streamlining service workflows. Skilled in cash handling and exceptional customer service, I consistently fostered positive relationships, contributing to a significant increase in regular clientele. My strong work ethic and interpersonal skills underpin my commitment to operational excellence and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Server

Buffalo Wild Wings
08.2024 - Current

Server

Buffalo Wild Wings
05.2024 - 07.2024

Server

Buffalo Wild Wings
05.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cashier

Buffalo Wild Wings
01.2022 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered numerous phones call with efficiency and mastery of the store's menu, providing helpful assistance with customer's when placing an order.

Receptionist

Sharkey's Cuts For Kids
05.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Worked with parents of young children.

Education

Bachelor of Science - Sports And Recreational Management

James Madison University
Harrisonburg, VA
05.2028

High School Diploma -

Patriot High School
Nokesville, VA
05.2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Food safety understanding
  • Guest Relations Management
  • Reliability
  • Team Player
  • Multitasking
  • Team Leadership
  • Interpersonal Skills

Timeline

Server

Buffalo Wild Wings
08.2024 - Current

Server

Buffalo Wild Wings
05.2024 - 07.2024

Server

Buffalo Wild Wings
05.2024 - 07.2024

Cashier

Buffalo Wild Wings
01.2022 - 04.2024

Receptionist

Sharkey's Cuts For Kids
05.2021 - 08.2021

Bachelor of Science - Sports And Recreational Management

James Madison University

High School Diploma -

Patriot High School

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Bailey Shaffer