Bailey Stamm
Rockvale,TN
Summary
Qualified Service Technician versed in machinery, electronics and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance.
Overview
6
6
years of professional experience
Work History
Service Technician
Riverstone Pools LLC
Franklin , Tennessee
10.2023 - Current
- Performed onsite repair of equipment at customer locations.
- Diagnosed problems and determined solutions for various customer issues.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
Sales Representative
Agent Boost Marketing
Salt Lake City, UT
03.2023 - 10.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
Host
Four Seasons Hotel
West Palm Beach, FL
03.2022 - 08.2022
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Answered phones promptly to record and confirm reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Barista
Dutch Brothers
Eugene , OR
09.2018 - 08.2021
- Maintained calm demeanor during high-volume periods and special events.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided customers with product details, coffee blends and preparation descriptions.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Some College (No Degree) - Computer Engineering
University of Oregon
Eugene, ORSkills
- Quality Assurance
- Preventive Maintenance
- Technical Support
- Customer Service
- Project Oversight
- Equipment Troubleshooting
- Customer Retention
- Network development
- Client Service
- Lead Generation
- Customer Needs Assessment
- Sales closing
Timeline
Service Technician
Riverstone Pools LLC
10.2023 - Current
Sales Representative
Agent Boost Marketing
03.2023 - 10.2023
Host
Four Seasons Hotel
03.2022 - 08.2022
Barista
Dutch Brothers
09.2018 - 08.2021
Some College (No Degree) - Computer Engineering
University of Oregon
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