Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathen Drews

Lewiston,ID

Summary

Detail-oriented worker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Is a skilled worker with construction background offering 2 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Overview

11
11
years of professional experience

Work History

Service Technician

Jiffy Lube
04.2023 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.

Line Cook

Zany Graze
11.2021 - 06.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Assistant Manager

Exxon Gas Station
10.2020 - 11.2021
  • Cashiering and handling sales transactions.
  • Checking in inventory.
  • Customer service
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Stocking And cleaning Supplies.


Laborer Worker

Lewiston Rv Center
06.2012 - 10.2019
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
  • Signaled equipment operators to facilitate alignment, movement and adjustment of machinery, equipment and materials for projects.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.

Education

High School Diploma -

Lewiston High School
Lewiston, ID
06.2012

Skills

  • Quality Assurance Inspections
  • Brake Systems Understanding
  • Dealership and Factory Standards
  • Gasket Replacements
  • Fluid Replacement
  • Diagnostic Abilities
  • Time Management
  • Quality Assurance
  • Hardworking and Dedicated
  • Hand and Power Tools
  • Operating Pneumatic Tools
  • Preventive Maintenance Services

Timeline

Service Technician

Jiffy Lube
04.2023 - Current

Line Cook

Zany Graze
11.2021 - 06.2023

Assistant Manager

Exxon Gas Station
10.2020 - 11.2021

Laborer Worker

Lewiston Rv Center
06.2012 - 10.2019

High School Diploma -

Lewiston High School

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Kathen Drews