Bailey Sullivan
Suisun,CA
Summary
Dedicated and results-driven professional with a strong leadership background and a proven track record of problem-solving. Utilizing independent decision-making skills and sound judgment to make a positive impact on Kaiser Permanente's success. Adept at collaborating with physicians and healthcare providers to implement and maintain high standards of patient care and quality service. Actively advocating for patients, resolving care issues and ensuring their needs are met.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
02.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Public Dispatcher
California Highway Patrol
05.2021 - 08.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Assistant Manager
Big 5 Sporting Goods
12.2020 - 05.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Master of Business Administration -
California State University, East Bay
Hayward05.2025
Bachelor of Arts -
California State University, East Bay
Hayward12.2019
Skills
- HIPAA Compliance
- Customer Service
- Customer Relations
- Team motivation
- Staff Supervision
- Task Delegation
- Operations Management
- Time Management
- Complex Problem-Solving
- Staff Management
Timeline
Medical Assistant
Kaiser Permanente
02.2024 - Current
Public Dispatcher
California Highway Patrol
05.2021 - 08.2021
Assistant Manager
Big 5 Sporting Goods
12.2020 - 05.2021
Master of Business Administration -
California State University, East Bay
Bachelor of Arts -
California State University, East Bay
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