Bailey Wilson
Zelienople,PENNSYLVANIA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Expertise in personnel development and team collaboration.
Overview
8
8
years of professional experience
Work History
Bartender/Server Shift Leader
Kaufman Tavern
01.2020 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Olive Garden
07.2019 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Barista
Starbucks
01.2018 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Retail Associate
One Enchanted Evening
01.2016 - 01.2017
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
BBA - Business Management
Slippery Rock University of Pennsylvania
Slippery Rock, PA12.2020
Skills
- Organization
- Corporate Standards
- Customer Relationship Management
- Customer Needs Assessments
- Developing Rapport with Guests
- Training Initiatives
- Customer Loyalty
- POS Transactions
- Process Payments
- Attention to detail
- Time Management
- Sales Expertise
- Customer Service
Timeline
Bartender/Server Shift Leader
Kaufman Tavern
01.2020 - Current
Server
Olive Garden
07.2019 - 01.2020
Barista
Starbucks
01.2018 - 11.2018
Retail Associate
One Enchanted Evening
01.2016 - 01.2017
BBA - Business Management
Slippery Rock University of Pennsylvania
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