Bailey Andrew Naumann
La Grange,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Service Writer
Alpha One Ford
06.2022 - 12.2023
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Automotive Technician
La Grange Ford-Lincoln Mercury
05.2019 - 06.2022
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Sourced, arranged and supervised supply inventory for most common equipment and tools.
Education
Some College (No Degree) -
Texas State Technical College - Waco
Waco, TXSome College (No Degree) -
Blinn College
Brenham, TXSkills
- Perform oil changes and other maintenance on vehicles
- Tire mounting and balancing
- Troubleshooting skills
- Customer Service
- Time Management
- Cost Estimates
- Communicating with clients
- Appointment Scheduling
- Sales Transactions
- Teamwork and Collaboration
Timeline
Service Writer
Alpha One Ford
06.2022 - 12.2023
Automotive Technician
La Grange Ford-Lincoln Mercury
05.2019 - 06.2022
Some College (No Degree) -
Texas State Technical College - Waco
Some College (No Degree) -
Blinn College
Similar Profiles
Scott GrabowskiScott Grabowski
Finance Manager/General Manager at Alpha One Ford/ChevyFinance Manager/General Manager at Alpha One Ford/Chevy
PRINCE PALMERPRINCE PALMER
Manager of Business Development and Sales at ALPHA FORD PART SUPPLIERSManager of Business Development and Sales at ALPHA FORD PART SUPPLIERS
Evette Mason-FergusonEvette Mason-Ferguson
Volunteer at Alpha Kappa Alpha Sorority Inc, Xi Alpha OmegaVolunteer at Alpha Kappa Alpha Sorority Inc, Xi Alpha Omega