Braiden McCallum
Salt Lake City
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
10
10
years of professional experience
Work History
Service Writer
Markosian Auto
Taylorsville
03.2025 - 10.2025
- Developed estimates by determining prices and charges for materials, supplies and labor.
- Verified warranty and service contract coverage by examining records and papers and explaining provisions and exclusions.
- Reviewed work orders for completeness and accuracy prior to customer billing.
- Handling chaotic situations and knowing how to deescalate an angry consumer.
Repossession Agent
NTM Transportation
Taylorsville
03.2024 - 03.2025
- Displayed proficiency in operating various types of equipment used during repossession processes such as tow trucks and flatbeds.
- Developed strong communication and negotiation skills to secure repayment agreements from debtors.
- Maintained detailed records of all transactions, including contact information and payment arrangements made with debtors.
- Provided customer service support by answering questions related to the process of repossession.
- Conducted vehicle inspections to ensure compliance with repossession standards.
- Utilized GPS technology for efficient routing during vehicle recovery operations.
Delivery Driver
Culligan Water
South Salt Lake
03.2020 - 01.2024
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
- Adhered to company policies regarding safety and security while on the road.
Service Writer
Gustin Hydraulics
South Salt Lake
08.2018 - 01.2020
- Facilitated effective client communication regarding service estimates and updates.
- Maintained a clean, welcoming environment in the service area for optimal customer experience.
- Executed basic administrative duties, including filing paperwork and scheduling appointments.
- Updated company website with new equipment information to ensure current product availability.
Package Sorter
UPS
Salt Lake
05.2017 - 12.2018
- Mastered color-coded sorting system to efficiently categorize packages for accurate delivery within western region of country.
- Operated conveyor belts and scanning equipment for package tracking.
- Followed safety protocols to ensure a secure workplace for all employees.
- Unloaded incoming shipments from conveyor belts.
- Assisted in loading delivery trucks with prepared packages.
- Unloading and parking trucks at the warehouse to assist with flow of package sorting and reloading.
Box Office Associate
Cinemark Theaters
West Jordan
03.2016 - 05.2017
- Processed Ticket Sales.
- Calmed customers who were upset over policies or movie prices.
- Helped direct customers to the fastest route for their showing.
- I gave recommendations for new snacks and drinks that were being upsold.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash handling and balanced cash drawers at shift end.
Education
High School Diploma -
Cottonwood Highschool
Cottonwood, Utah06.2017
Skills
- Appointment scheduling
- Warranty processing
- Customer service expertise
- Effective writing
- Estimating costs
- Communicating with clients
- Status reports maintenance
- Backing in trailers, vehicles on tow, or long-box trucks
- Problem solving
- Relationship building
References
References available upon request
Timeline
Service Writer
Markosian Auto
03.2025 - 10.2025
Repossession Agent
NTM Transportation
03.2024 - 03.2025
Delivery Driver
Culligan Water
03.2020 - 01.2024
Service Writer
Gustin Hydraulics
08.2018 - 01.2020
Package Sorter
UPS
05.2017 - 12.2018
Box Office Associate
Cinemark Theaters
03.2016 - 05.2017
High School Diploma -
Cottonwood Highschool