Bailie Todd
Connersville,IN
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
Connersville, IN
08.2024 - 10.2024
- Prevented key account losses by researching discrepancies and correcting problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing front line customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Retail Sales Associate
Reinventions Boutique
Connersville, IN
12.2022 - 04.2024
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Initiated friendly conversation with customers to determine level of assistance required.
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
- Inspected purchased items for defects before handing them over to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Answered store and merchandise questions and led customers to wanted items.
- Processed returned merchandise according to company policies.
Education
General Studies
Connersville High School
Connersville, INNursing
Whitewater Career Center
ConnersvilleSkills
- Complaint resolution
- Adaptability and flexibility
- Positive and professional
- Researching
- Verbal and written communication
- High-energy attitude
- Inbound and outbound calling
- Tactful and diplomatic
- Money handling
- Task prioritization
- Customer service
- Stress management
References
References available upon request.
Timeline
Customer Service Representative
Dominos Pizza Inc.
08.2024 - 10.2024
Retail Sales Associate
Reinventions Boutique
12.2022 - 04.2024
General Studies
Connersville High School
Nursing
Whitewater Career Center
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