Summary
Overview
Work History
Education
Skills
Timeline
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Baily Craig

Lakeland,FL

Summary

Hard working shift supervisor with an open mind to expand my knowledge. Eager to start a new challenge and build a future in the medical field; with the goal to start nursing school within the next couple of years.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2023 - 06.2025
  • Supervised daily operations to ensure efficient workflow.
  • Managed inventory, reducing waste and shortages.
  • Resolved customer complaints promptly to enhance service experience.
  • Implemented safety protocols for a secure work environment.
  • Completed store opening and closing procedures, balancing tills.
  • Handled cash transactions accurately and minimized discrepancies.

Key Holder

Smoothie King
10.2021 - 06.2023
  • Supported management in maintaining store organization and cleanliness standards.
  • Resolved customer complaints, boosting satisfaction and loyalty.
  • Volunteered for extra shifts during busy periods to address staffing shortages.
  • Walked through department each shift to evaluate cleaning and stock needs.
  • Improved team morale through effective delegation and communication.
  • Maintained focus during busy times, delegating tasks to ensure smooth operations.

Education

High School Diploma -

Polk State Collegiate Highschool
Winter Haven, FL
05-2023

Skills

  • Customer service management
  • Workplace safety
  • Employee training
  • Shift leadership
  • Problem-solving
  • Organizational skills

Timeline

Shift Supervisor

Starbucks
06.2023 - 06.2025

Key Holder

Smoothie King
10.2021 - 06.2023

High School Diploma -

Polk State Collegiate Highschool

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