Baisakhi Raha
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Collections Team Lead & Administration Expert
Nationwide Credit Inc
10.2019 - 01.2020
- Led a 5-person team to recover outstanding debts , exceeding collection targets and earning Highest Team recognition.
- Developed and executed strategies for debtor contact, negotiation, and payment plan creation.
- Conducted thorough research to locate and engage debtors , maximizing recovery rate.
Administration Expert
Pinnacle Industries Ltd
01.2015 - 05.2015
- Delivered flexible administrative support as both Office and Executive Administrator.
- Managed office logistics, vendor coordination, dispatch operations, and financial procedures.
Front and Back Office Assistant
Vishal Surgical Equipment Co. Pvt. Ltd
02.2012 - 10.2014
- Provided comprehensive client care, from travel arrangements to customer satisfaction surveys.
- Managed document flow, attendance reports, courier logistics, and equipment maintenance records.
- Ensured adherence to company policies and maintained accurate data for all administrative functions.
Office Administrative Assistant
Hyundai (Mukesh And Bengal)
05.2008 - 12.2012
- Exceeded customer service standards through JD Power and PSF calling campaigns.
- Managed vehicle delivery documentation, monthly reports, and customer satisfaction surveys.
- Handled customer complaints, coordinated courtesy vehicles, and facilitated pick-up/drop-off services.
Office Administrative Assistant
Torsa Machines Ltd
01.2012 - 03.2012
- Coordinated team operations, including technician scheduling, equipment tracking, and customer support.
- Managed communication systems, attendance records, and courier logistics.
Education
Post Graduate Diploma - Public Relations
Bharatiya Bidya Bhavan
05.2012
Bachelor of Arts - English
Calcutta University
05.2007
Skills
- Effective Communication
- Team Leadership
- Debt Collection
- Client Care
- Logistics Management
- Vendor Coordination
- Financial Operations
- Data Management
- Administrative Efficiency
- Effective Communication
Languages
English
Native or Bilingual
Timeline
Collections Team Lead & Administration Expert
Nationwide Credit Inc
10.2019 - 01.2020
Administration Expert
Pinnacle Industries Ltd
01.2015 - 05.2015
Front and Back Office Assistant
Vishal Surgical Equipment Co. Pvt. Ltd
02.2012 - 10.2014
Office Administrative Assistant
Torsa Machines Ltd
01.2012 - 03.2012
Office Administrative Assistant
Hyundai (Mukesh And Bengal)
05.2008 - 12.2012
Post Graduate Diploma - Public Relations
Bharatiya Bidya Bhavan
Bachelor of Arts - English
Calcutta University
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