Baky Mikaele
Minneapolis,MN
Summary
Self motivated and hardworking management professional with 5 years of business.
Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
Hue Home Care Co
Minneapolis, MN
07.2025 - Current
- Ran errands for clients, did shopping, and picked up other necessities.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Scheduled and accompanied clients to medical appointments.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Planned, prepared and served meals and snacks according to prescribed diets.
Direct Support Professional
Excel Care LLC
08.2022 - 04.2025
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented personalized care plans to address specific needs and preferences of clients.
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Facilitated communication between clients, families, and interdisciplinary teams to ensure comprehensive care.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Patient Service Representative
Eye Care Centers
Maplewood, MN
08.2021 - 04.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Be aware of patient schedules and patient flow to eliminate patient wait times
- Schedule appropriate appointments for patients according to scheduling guidelines
- Prep patients charts
- Answer phones and take accurate messages when necessary
- Order patient contact lens trials/ contact lens supply
- Used Compulink to schedule appointments.
Owner/Managing Partner
Kiki's Island Espresso
Anchorage, AK
06.2013 - 09.2021
- Ensured product and service quality by conducting thorough and ongoing reviews.
- Oversaw marketing operations, ensuring effective sales budget management and accurate record-keeping.
- Recruited, trained, and inspired staff to drive business objectives and surpass expectations.
- Assisted in identifying and resolving operational issues to support business objectives. Processed payroll tax forms and contributed to the development of expense planning goals.
- Championed customer satisfaction initiatives to enhance service excellence and product quality.
Education
Certificate - Medical Billing And Coding
Charter College
Anchorage, AK2006
Skills
- Directed strategic initiatives to enhance organizational performance and drive growth
- Identified potential issues and implemented proactive solutions
- Delivered exceptional customer service to enhance client satisfaction
- Exhibited meticulous attention to detail in all tasks
- Assisted in managing multiple tasks and prioritizing workload effectively
- Facilitated daily living support to enhance individual well-being
- Delivered compassionate care to patients, ensuring comfort and emotional support
Timeline
Personal Care Assistant
Hue Home Care Co
07.2025 - Current
Direct Support Professional
Excel Care LLC
08.2022 - 04.2025
Patient Service Representative
Eye Care Centers
08.2021 - 04.2022
Owner/Managing Partner
Kiki's Island Espresso
06.2013 - 09.2021
Certificate - Medical Billing And Coding
Charter College