BALAKRISHNA KAMBHALAPALLY
902 N Market St, Wilmington,DE
Summary
Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. A versatile technical support representative is skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products—a talented technical support representative with a gift for understanding the needs of both business and home users. I am experienced in troubleshooting and desktop support on Windows, Linux, and Mac systems—proven skill in resolving problems quickly on the first call.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
CATTLEYA TECHNOSYS PVT LTD COMPANY
10.2021 - 06.2023
- Installed, configured, and maintained computer systems and network connections.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
Education
Master of Science - Information Technology Project Management
St. Francis College
Brooklyn, NY05.2025
Bachelor of Science - Computer Science
Sabarmati University
Gujarat, India05.2021
Skills
- Software Upgrades
- Teamwork and Collaboration
- Application support
- Creative Issue Resolution
- MySQL
- Python
- Programming Languages
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Technical Support Representative
CATTLEYA TECHNOSYS PVT LTD COMPANY
10.2021 - 06.2023
Master of Science - Information Technology Project Management
St. Francis College
Bachelor of Science - Computer Science
Sabarmati University
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