Fahtysha Baldwin
North Petersburg,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Direct Support Professional
Langhorne family care
Chesterfield, Virginia
07.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored client behavior and reported changes to healthcare professionals promptly.
- Maintained accurate documentation of client progress and care provided consistently.
- Trained new staff on best practices for client interaction and support techniques.
- Ensured a safe and supportive environment for clients through regular safety checks.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted clients with maintaining good personal hygiene.
Patient Care Advocate
Care Advantage, Inc.
Colonial Heights, Virginia
01.2024 - 07.2025
- Advocated for patient needs through effective communication and support.
- Assisted patients in navigating healthcare systems and services.
- Collaborated with healthcare teams to ensure patient-centered care.
- Documented patient interactions accurately in electronic health records systems.
- Assessed patient needs and developed individualized care plans to meet those needs.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Collaborated with insurance companies to ensure coverage of necessary treatments or medications.
- Facilitated communication between physicians, nurses, social workers, family members, and other stakeholders in the patient's care.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Provided compassionate personal care to patients in hospice settings.
- Assisted with daily living activities, including bathing and grooming.
- Monitored patient vitals and reported changes to healthcare team.
- Maintained a clean and safe environment for patients and staff.
- Supported families by offering emotional support and companionship.
Direct Support Professional
Langhorne family care
Midlothian, Virginia
09.2023 - 01.2024
- Assisted clients with daily living activities and personal care needs.
- Developed and implemented individualized support plans for diverse client requirements.
- Coordinated recreational and social activities to enhance client engagement and well-being.
- Monitored client behavior and reported changes to healthcare professionals promptly.
- Collaborated with multidisciplinary teams to optimize care strategies for clients.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted clients with maintaining good personal hygiene.
Direct Support Professional
MaxCare health & residential services
Chesterfield, VA
08.2022 - 09.2023
- Assisted residents with daily living activities and personal care tasks.
- Supported residents in developing social skills and community engagement.
- Documented resident progress and behavior in daily reports.
- Monitored resident safety and reported any concerns promptly.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Used approved crisis intervention techniques in emergency situations.
- Assisted clients with maintaining good personal hygiene.
- Monitored vital signs such as blood pressure, pulse rate, temperature and respiration when necessary.
Lead Counselor
Transitional home care
Richmond, VA
03.2020 - 08.2022
- Overseeing all Direct support professionals within the home.
- Assisted clients with daily living activities and personal care tasks.
- Supported individuals in achieving personal goals and enhancing life skills.
- Communicated effectively with clients to understand their needs and preferences.
- Collaborated with healthcare professionals to coordinate client care plans.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and interactions in care management systems.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Followed care plan and directions to administer medications.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed and maintained positive relationships with residents and families.
- Supervised daily activities of residents in a supportive environment.
- Trained new staff on care protocols and company policies effectively.
- Ensured compliance with safety regulations and best practices in caregiving.
- Served as a mentor for new staff members by providing guidance on how best to serve clients' needs.
Resolution Specialist
conccentrix
Richmond, VA
11.2014 - 03.2020
- Managed customer escalations to ensure timely resolution and satisfaction.
- Collaborated with cross-functional teams to address complex issues effectively.
- Analyzed customer feedback to identify trends and improve service protocols.
- Facilitated communication between customers and internal departments during escalations.
- Monitored case progress and followed up with customers for feedback collection.
- Investigated customer complaints and identified root cause of the issue.
- Monitored ongoing escalations for resolution progress.
- Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
Education
High School Diploma -
Thomas Dale High School
Chester, VA 09.2006 - 06.2010
Skills
- Organizational skills
- Following Protocols
- HIPAA compliance
- Medication administration
- Electronic health records
- Healthcare collaboration
- Behavioral monitoring
- Communication strategies
- Problem solving
- Team leadership
- Verbal and written communication
Certification
- Certified Medicare Representative
- PCA
- First Aid/CPR
- Medication Management
Timeline
Direct Support Professional
Langhorne family care
07.2025 - Current
Patient Care Advocate
Care Advantage, Inc.
01.2024 - 07.2025
Direct Support Professional
Langhorne family care
09.2023 - 01.2024
Direct Support Professional
MaxCare health & residential services
08.2022 - 09.2023
Lead Counselor
Transitional home care
03.2020 - 08.2022
Resolution Specialist
conccentrix
11.2014 - 03.2020
High School Diploma -
Thomas Dale High School
09.2006 - 06.2010