Balikis Sabo
Right at Home Customer Servives
Avondale,AZ
Summary
Dynamic Customer Service Representative with proven expertise at Right at Home Customer Services, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, achieving a notable increase in client retention. Proficient in scheduling and data entry, ensuring seamless operations and exceptional service delivery.
Work History
Customer Service Representative
- Answered incoming calls and routed inquiries to appropriate care staff promptly
- Scheduled client appointments and caregiver shifts using calendar management systems
- Documented service requests, call notes, and client updates accurately
- Coordinated with families to confirm visit details and resolve scheduling changes
- Maintained confidential client records and updated contact information consistently
- Supported intake calls by gathering essential client needs and service preferences
- Resolved routine customer concerns with professionalism and clear communication
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
- Customer Service Representative
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Relationship building
Call center experience
Computer proficiency
Complaint handling
Microsoft Excel
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Microsoft outlook
Scheduling
Follow-up skills
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Additional Information
I am a very hard working, always on time to work. Very respectful. Good at communication.
Timeline
Customer Service Representative
Right at Home Customer Servives
2013 - 2018Read More
Southern University At Shreveport
from Customer Service Representative
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