Supervised cleanliness of guest service areas before, during and after service.
Worked in close collaboration with team members to ensure customers received high-quality service.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Utilized point-of-sale systems to process payments accurately and efficiently.
Shift Leader
The Cheesecake Factory
Nashville, TN
10.2020 - 03.2022
Monitored employee performance and provided feedback for improvement.
Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Maintained cleanliness and organization of the work area to uphold company standards.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Warehouse Worker
Southern Motion
Baldwyn, Mississippi
03.2018 - 04.2020
Inspected incoming shipments for damage or discrepancies.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Organized warehouse space for efficient storage of products.
Shift Leader
Newk's Eatery
Tupelo, Mississippi
01.2015 - 04.2020
Educated customers about offerings, promotions and pricing to boost sales.
Maintained cleanliness and organization of the work area to uphold company standards.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Fostered a team-oriented environment to increase morale and productivity.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.