Bally Estevez
New York,USA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
17
17
years of professional experience
Work History
Barista Shift Lead
Urbanspace Vanderbuilt
New York, NY
10.2023 - 01.2025
- Supervised barista team, ensuring high-quality beverage preparation and customer service during shifts.
- Trained new baristas on beverage techniques, equipment use, and customer engagement strategies.
- Developed and implemented daily operational procedures to enhance workflow and service speed.
- Managed inventory levels, placing orders to maintain stock of coffee beans and supplies efficiently.
Barista Shift Supervisor
Tin Building by Jean-Georges
New York, NY
08.2022 - 09.2023
- Trained new team members on beverage preparation techniques and customer service standards.
- Supervised daily operations to ensure high-quality beverage preparation and customer service standards.
- Implemented inventory management processes to optimize stock levels and reduce waste.
Store Manager
Think Coffee
New York, NY
09.2011 - 03.2020
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Collaborated with upper management on strategic initiatives to expand brand presence in the community.
- Investigated and resolved food and beverage and customer service quality issues to maintain high standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed cash deposits and oversaw security procedures for cash handling in store.
Assistant Store Manager
Starbucks
New York, NY
08.2007 - 08.2011
- Led daily operations to enhance customer satisfaction and drive sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Bachelor of Science - Computer Science
CUNY College of Staten Island
Staten Island, NY05.2028
Skills
- Store operations
- Inventory management
- Employee training
- Team leadership and coaching
- Recruitment and hiring
- Goals and performance
- Staff onboarding
- Performance management
- Problem-solving
- Sales reporting
Timeline
Barista Shift Lead
Urbanspace Vanderbuilt
10.2023 - 01.2025
Barista Shift Supervisor
Tin Building by Jean-Georges
08.2022 - 09.2023
Store Manager
Think Coffee
09.2011 - 03.2020
Assistant Store Manager
Starbucks
08.2007 - 08.2011
Bachelor of Science - Computer Science
CUNY College of Staten Island