Baltazar Reyes
Oviedo,FL
Summary
Experienced in customer service roles, effectively assisting customers with returns, exchanges, and refunds while maintaining knowledge of current sales promotions and new product releases. Developed strong relationships with clients through consistent follow-up communication and accurate cash register operations during peak times. Demonstrated ability to manage multiple tasks simultaneously while ensuring attention to detail and customer satisfaction. Proficient in providing tailored product recommendations based on individual customer needs.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Wawa
Orlando , FL
07.2019 - Current
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Maintained knowledge of current sales promotions and new product releases.
- Developed relationships with key clients through regular contact and follow-up communication.
- Handled cash register operations accurately during peak times.
- Provided product recommendations based on customer needs.
Customer Service Associate
mcdonald’s
Orlando , FL
07.2018 - 07.2019
- Answered phone calls from customers promptly and courteously.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Greeted customers and identified their needs.
- Maintained knowledge of current sales promotions and new product releases.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
Associate of Arts - Cyber Security
Valencia College
Orlando , FLSkills
- Network security
- Risk assessment
- Incident response
- Customer service
- Team collaboration
- Inventory control
- Problem solving
- Refunds processing
- Assertiveness
Languages
Spanish
Professional
Timeline
Customer Service Associate
Wawa
07.2019 - Current
Customer Service Associate
mcdonald’s
07.2018 - 07.2019
Associate of Arts - Cyber Security
Valencia College