Balvinder Singh

• Overseeing all 26 US retail assets, including LAX, JFK, and Chicago Airports, in matters related to lease abstraction, billings, Co-tenancy, tenant inquiries, Account Receivable (A/R), percent rent, rent delinquencies, and reconciliations
• Proficiently interpreting legal documents with a comprehensive understanding of asset business operations across designated regions while also conducting thorough analysis and reporting of leases and billing across various regions and centers in the U.S
• Collaborate with AR team and directors to optimize collection rates, aiming for 98% target and effectively address any disputes that arise
• Vigilantly oversee business operations, offering guidance to employees on crucial financial risk factors and trends arising from tenant billing and abstraction
• Assume the role of the primary point of contact for all billing and abstract issues, adeptly communicating intricate matters across all organizational levels, including EVPs and CFOs
• Audit the accuracy of billing and payment entries, as well as covenants, and update systems while identifying opportunities for improvement
• Develop robust working relationships with centers, airports, finance, legal, and operating management, fostering cross-functional partnerships aimed at optimizing lease administration and maximizing business outcomes
• Lead and oversee a team of over 20 individuals, driving them to reach their maximum potential, while collaborating with the IT team to streamline and automate processes

Achievements:

• Led CAM/Tax and Utility Reconciliation team, successfully completing four years of pending reconciliations for 280+ various reconciliation, resulting in the recovery of millions of dollars and updating billings in the system
• Developed multiple business policies and procedures for auditing and implementing checks and balances
• With the assistance of the IT team, automated several processes that significantly saved the company time and money
• Such as Lease abstract automation, Auto Invoice generation for multiple processes
• Trained and supervised the Accounts Receivable (A/R) team to master the entire billing process, enabling them to resolve tenant disputes more efficiently and ensure accurate cash collection.

• Spearheaded technical software support operations for a diverse clientele spanning the United States, Canada, and the United Kingdom, ensuring the highest level of service excellence.
• Managed customer expectations by elucidating their requirements, presenting various options, and providing recommendations on products and services
• Effectively led and supervised a team of over 30 employees, strategically scheduling frontline, tier I, and tier II agents, along with product specialists, to optimize productivity
• Consistently exceeded performance benchmarks, including call speed, volume, and sales, demonstrating a commitment to delivering exceptional service.

• Created company multimedia campaign for TV channels
• Design company brochures for national newspaper advertisement
• Effectively communicated with manager and staff about design material and information
• Participated in group projects, responsible for creating a 3D movie, Modeling, Texturing, Lighting and animation sound
• Appropriately suggested recommendations when asked for feedback about current social media trends
• Coordinated and presented printing specification with various vendors to ensure timely completion of projects.

• Designed and developed advertising and marketing materials
• Produced a variety of graphic products including banner ads and magazine ads
• Developed numerous invitations that exceeded the expectations of our clients
• Accountable for all aspects of project management from planning and creative design through to completion
• Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.