Deneice Keck
Wichita Falls,TX
Summary
Results-driven property management professional with expertise in lease administration, vendor negotiation, and compliance oversight. Proven track record in enhancing resident satisfaction and community engagement. Dynamic manager with expertise in property management, compliance oversight, and vendor negotiation. Proven track record of implementing quality improvement initiatives and enhancing team performance in senior living communities.
Overview
20
20
years of professional experience
Work History
Manager
Mavrick On Maurine
Wichita Falls, Texas
02.2022 - 02.2023
- Oversaw daily operations of senior living community.
- Developed training programs for new team members consistently.
- Implemented quality improvement initiatives across service areas.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Manager
Crossroads
Wichita Falls, Texas
03.2020 - 01.2022
- Oversaw daily operations of senior living community.
- Managed staff scheduling and resource allocation effectively.
- Ensured compliance with safety and health regulations thoroughly.
- Implemented quality improvement initiatives across service areas.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Manager
Tealwood
Wichita Falls, Texas
01.2018 - 03.2020
- Oversaw daily operations of senior living community.
- Managed staff scheduling and resource allocation effectively.
- Ensured compliance with safety and health regulations thoroughly.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Manager
Parkstone Senior Village
Wichita Falls, Texas
01.2014 - 02.2018
- Oversaw daily operations of senior living community.
- Managed staff scheduling and resource allocation effectively.
- Ensured compliance with safety and health regulations thoroughly.
- Facilitated communication between residents, families, and staff efficiently.
- Implemented quality improvement initiatives across service areas.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
Manager & District Manager
Fountaingate Apartment
5210 Tower Dr, Tx
11.2002 - 04.2013
- Supervised daily operations to ensure smooth functioning of apartment management.
- Coordinated maintenance requests and scheduled repairs for resident satisfaction.
- Managed leasing processes, including tenant screening and lease agreements.
- Developed community engagement events to foster resident relationships and communication.
- Trained and mentored staff on customer service best practices and operational standards.
- Implemented property marketing strategies to attract potential tenants effectively.
- Evaluated vendor performance and negotiated contracts for cost-effective services.
- Maintained compliance with safety regulations and local housing laws for residents' protection.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
GED -
Wichita Falls High Scholl
Tx03-1976
Skills
- Property management
- Lease administration
- Vendor negotiation
- Marketing strategy
- Compliance oversight
- Customer relationship management
Timeline
Manager
Mavrick On Maurine
02.2022 - 02.2023
Manager
Crossroads
03.2020 - 01.2022
Manager
Tealwood
01.2018 - 03.2020
Manager
Parkstone Senior Village
01.2014 - 02.2018
Manager & District Manager
Fountaingate Apartment
11.2002 - 04.2013
GED -
Wichita Falls High Scholl