Misty Benavides
Phenix City,AL
Summary
I'm an innovative leader, hard working and motivated, I have a high performing mindset, very focused and exceeding expectations and willing to leverage my skills to successfully fill your opening. I'm experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Walgreens
Phenix City, AL
02.2022 - 05.2024
- Ring customers up in the store and in the pharmacy
- Service upselling
- Complete and build Photo orders
- Fill medication
- Handle customer complaints
- Stock shelves
- Inventory counting
- Cleaning and organizing the store
- Count registers
- Voiding transactions
- Cash pick ups
- Signing off on bank pick ups
- Safe counting
- Assigning tasks for team members
- Scan in trucks
- Submit various paperwork
Customer Service Representative (REMOTE)
AmerisourceBergen
Phenix City, AL
11.2019 - 01.2022
- Verified accuracy of medication orders and entered data into pharmacy system.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative (REMOTE)
Bluecross Blueshield of Michigan
Phenix City, AL
03.2017 - 10.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Deli Clerk
Dillons
Junction City, KS
08.2016 - 03.2017
- Clean entire Deli
- Cook and prepare meat
- Handle customer complaints.
Teacher Assistant
Kids community
Arlington, TX
03.2015 - 04.2016
- Changing diapers
- Feed children
- Give children nap time
- Taught sign language.
Leasing Agent
Apartment Management Consultants, LLC
Fort Worth, TX
09.2013 - 01.2015
- Lease apartment
- Filing assorted paper work
- Meet my daily quota
- Created a unique experience for every potential lease holder.
Education
High School Diploma -
Weatherford High School
Weatherford, TXSkills
- Microsoft Word
- Computer skills
- Organization skills
- Technical support
- Customer assistance / Service skills
- Microsoft office suite Powerpoint Microsoft Excel
- Outlook
- Problem solving skills and operational issues
- Ring customers up in the store and in the pharmacy
- Service upselling
- Complete and build Photo orders
- Fill medication
- Handle customer complaints
- Stock shelves
- Inventory counting
- Team player
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Cleaning and organizing the store
- Count registers
- Voiding transactions
- Cash pick ups
- Signing off on bank pick ups
- Safe counting
- Filing
- Printing
- Home Care
- Property Leasing
- Communication skills
- Customer service
- Service upselling
- Retail sales
- Front desk
- Product and Servies sales
- Property management
- English
- Teaching
- Childcare
- Organizational skills
- Outside sales
- Inside sales
- Cash handling
- Budgeting
- Food safety
- Food handling
- Negotiation
- HIPAA
- Basic math
- Guest services
- Guest relations
- Typing
- Data entry
- Training & development
- Shift management
- Phone etiquette
Work Authorization
Authorized to work in the US for any employer
Certification
- Food Handler
- Alcohol license
- TABC
- Drivers License
- Pharmacy Technician License
- Food Handler Certification
- Certified Home Health Aide
School
Weatherford High School
Assessments
- Attention to detail, Proficient, 08/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 03/01/24, Tendency to be reliable, dependable, and accountable at work
- Customer focus & orientation, Proficient, 03/01/24, Responding to customer situations with sensitivity
- Retail customer service, Proficient, 10/01/22, Responding to customer situations in a retail setting
- Retail customer service, Proficient, 03/01/24, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 08/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, Proficient, 08/01/22, Level of motivation and discipline applied toward work
Personal Information
Relocation: Anywhere
Timeline
Manager
Walgreens
02.2022 - 05.2024
Customer Service Representative (REMOTE)
AmerisourceBergen
11.2019 - 01.2022
Customer Service Representative (REMOTE)
Bluecross Blueshield of Michigan
03.2017 - 10.2019
Deli Clerk
Dillons
08.2016 - 03.2017
Teacher Assistant
Kids community
03.2015 - 04.2016
Leasing Agent
Apartment Management Consultants, LLC
09.2013 - 01.2015
High School Diploma -
Weatherford High School