Store manager with 7+ years of retail management experience. Expertise in operational strategy, team training, and customer service. Proven track record of enhancing sales and improving store performance through effective team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Aldi
Carlisle, PA
04.2019 - Current
Implemented strategies to enhance operational performance, contributing to achievement of sales targets.
Supervised team members, enhancing customer service skills through effective training programs.
Recruited new employees and provided ongoing training to build strong teams.
Coordinated stock replenishment and conducted inventory audits, reducing stock discrepancies.
Developed weekly schedules for store personnel to manage shifts efficiently.
Facilitated regular staff meetings to align on goals and promptly address team concerns.
Delegated responsibilities among staff, prioritizing tasks for optimal productivity.
Ensured compliance with company standards while managing daily store operations.
Assistant Store Manager
Walmart
York, PA
08.2008 - 04.2019
Directed store operations, upholding excellence in customer service standards.
Coordinated inventory management and stock replenishment efficiently.
Developed visual merchandising tactics to improve product presentation.
Liaised with department managers to swiftly resolve operational issues, ensuring seamless store functionality.
Collaborated with department managers to promptly address and resolve operational challenges.
Evaluated sales trends, proposing actionable recommendations for improvement.
Addressed customer grievances through attentive listening and practical solutions.
Maintained strict compliance with safety guidelines and company protocols.
Education
Some College (No Degree) - Criminal Justice
Harrisburg Area Community College
Harrisburg, PA
Skills
Inventory management
Customer relationship management
Sales trend analysis
Store layout optimization
Developing store displays
Designing operational budgets
Drafting budgets
Efficiency improvement
Overseeing store operations
Staff training
Task delegation
Evaluation of performance metrics
Talent acquisition strategies
Guiding team growth
Leadership in team settings
Time management
Developing relationships with clients
Certification
ServSafe
Accomplishments
2021 5th place Inventory award 2022 1st place Curbside SPI 2023 2nd place Total loss, 2nd place Curbside SPI 2024 2nd place Total Loss,2nd place Punch out late, 1st place Curbside SPI 2025 4th place Curbside SPI