Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Activities
https://banmalobaidi.wixsite.com/website
Languages
Timeline
Generic

Ban Alobaidi

Lansing,IL

Overview

11
11
years of professional experience
1
1
Certification

Work History

Building Clerk

Village of Lansing
10.2023 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with residents by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Management

Grace Cleaning Services INC
07.2013 - Current
  • Communicated status of assigned responsibilities to management
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude
  • Responded to advanced issues with professional and relationship-focused approach
  • Met with customers to discuss options for selection of products and services
  • Researched and responded to customer inquiries
  • Translated client documents between languages
  • Proofread translations to identify and correct punctuation, grammatical and translation errors
  • Offered verbal document translations for professionals.

Customer Service Supervisor

Napleton Chrysler Jeep Dodge Ram
03.2018 - 07.2021
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns
  • Assisted staff with resolving complex customer issues and implementing targeted solutions
  • Assessed team member performances by delivering one-on-one coaching to promote better service
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
  • Greeted customers and responded to requests for information
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
  • Called for back up cashiers during peak times to minimize wait time for customers
  • Built and maintained working relationships with peers and upper management
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Tutor

Moraine Valley Community College
02.2018 - 12.2020
  • Assisted students in finding useful study methods to enhance academic performance
  • Developed training materials, such as handouts, study materials and quizzes
  • Provided one-on-one and group tutoring instruction for over 10 students
  • Created effective tutoring sessions by working closely with students to ascertain literacy goals and expectations
  • Planned curriculum based on individual academic needs
  • Modeled study strategies for reinforcement of classroom material to practice outside tutoring sessions.

Education

Bachelor of Science - Pre-Art Therapy

Lindenwood University
Saint Charles, MO
05.2026

Associate of Science - Pre-Medicine

Moraine Valley Community College
Palos Hills, IL
05.2020

High School Diploma -

Thornton Fractional South High School+
Lansing, IL
06.2017

Skills

  • Analytical, Critical, Creative Thinking
  • Multitasking
  • Relationship Building
  • Effective Communication
  • Scheduling and Planning
  • Training and Coaching
  • Staff Supervision
  • Problem-Solving
  • Microsoft Office
  • PDF
  • CDK
  • Design/Editing
  • Database entry
  • Mail Processing
  • Document Typing and Formatting
  • Cash Management
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Customer Relations, and Satisfaction
  • Telephone Etiquette
  • Professional and Mature
  • Reliable and Trustworthy
  • Friendly, Positive Attitude

Certification

  • Making The Difference Award, Moraine Valley Community College - 2017
  • Certification of International Mentor Training Program, Moraine Valley - May 2017

Accomplishments

  • Became a certified mentor
  • Making difference in community, school, and work
  • Inducted into Phi Theta Kappa
  • Assisted students with improving their math and science skills.
  • Created highly effective new techniques that significantly impacted efficiency and improved operations.
  • Promoted to supervisor due to developing new techniques that achieved much more efficiency.

Activities

Beside from being a fulltime student and having a part time job I enjoy being outside and discovering new places. I love discovering new places of nature, different style of architect, authentic restaurants and coffee shops. I am always on the hunt for an excellent new taste of coffee. Whenever I have the opportunity I enjoy going to different art shows, as well music shows. I am not a professional; however, I do love and enjoy painting, drawing, as well photography. Other then having my phone's camera, I love taking my ventage camera with me and capture a small peace of the moment.

https://banmalobaidi.wixsite.com/website

I created  my personal website to share my experiences and show case my work. As I continue my journey in this world, I would like to document it, and share all of it with everyone.  From all the photos that will be taken by me to the art work that will be created by me. 

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Building Clerk

Village of Lansing
10.2023 - Current

Customer Service Supervisor

Napleton Chrysler Jeep Dodge Ram
03.2018 - 07.2021

Tutor

Moraine Valley Community College
02.2018 - 12.2020

Management

Grace Cleaning Services INC
07.2013 - Current

Bachelor of Science - Pre-Art Therapy

Lindenwood University

Associate of Science - Pre-Medicine

Moraine Valley Community College

High School Diploma -

Thornton Fractional South High School+

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