Banafsheh Nafisi
West Hills,CA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Manager
Dream Door & Window Inc.
01.2024 - Current
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Associate
Reeds Furniture
12.2013 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fallowing up company policies, regulations
Real Estate Agent
Self Employed
02.2002 - 12.2013
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Education
Associate of Science - Business
Los Angeles Pierce collage
Woodland Hills, CA06-2001
Bachelor of Science - Business
TEHRA
06-1984
Skills
- Relationship building
- Goals and performance
- Motivational skills
- Verbal and written communication
- Sales presentations
- Positive and upbeat
- Sales coaching
- Lead generation
- Fast learner
- Bilingual in [language]
Certification
Real Estate Sales License
Languages
English
Professional Working
Farsi
Full Professional
Timeline
Sales Manager
Dream Door & Window Inc.
01.2024 - Current
Sales Associate
Reeds Furniture
12.2013 - 11.2023
Real Estate Agent
Self Employed
02.2002 - 12.2013
Associate of Science - Business
Los Angeles Pierce collage
Bachelor of Science - Business
TEHRA
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