Dalila Banda
Waco
Summary
Organized Patient Service Representative with 15 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
17
17
years of professional experience
Work History
Office Operations Assistant
Ascension Medical Group
01.2019 - Current
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist II
Cook Children’s Specialty Clinic
11.2010 - 03.2018
- Provided language translation services for customer service inquiries.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Front Desk Assistant
Robinson Family Healthcare
07.2007 - 11.2010
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
A J Moore Academy
Skills
- Records Preparation
- Money Handling Abilities
- Strong Analytical and Problem-Solving Skills
- Medical Terminology Knowledge
- Administrative Support
- Scheduling
- Data Entry
- Multi-line phone talent
Languages
Spanish
Native or Bilingual
Timeline
Office Operations Assistant
Ascension Medical Group
01.2019 - Current
Medical Receptionist II
Cook Children’s Specialty Clinic
11.2010 - 03.2018
Front Desk Assistant
Robinson Family Healthcare
07.2007 - 11.2010
High School Diploma -
A J Moore Academy