Bandana Rai
Twin Falls,Idaho
Summary
Proven to enhance customer satisfaction through meticulous attention to detail and empathetic service, I leveraged my expertise in customer relations and product picking at Walmart to develop loyal client relationships. Skilled in teamwork and collaboration, I consistently met order accuracy goals, contributing to a significant increase in client retention. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Enthusiastic Personal Shoppers are recognized for consistent order accuracy, outstanding customer service, and the development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick-up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners, and GPS to complete orders. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
Twin Falls, ID
01.2022 - Current
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- I helped customers locate products and checked the store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items, and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Greet clients entering the store to provide a welcoming environment and friendly customer service.
- Provided product advice to customers to help them select the most suitable items for their individual needs.
- Participated in team meetings and staff training sessions.
Packaging
Chobani
Twin Falls, ID
03.2021 - 12.2021
- Inspect products before packaging to prevent shipping defective and damaged goods to customers.
- I learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed, and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Reduced product damage by carefully handling items during picking and packaging procedures.
- Increased patient safety through proper handling, packaging, and storage of sterilized equipment.
- Assisted with quality and production process improvements to support new packaging initiatives.
Server
Panda Express
Twin Falls
05.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- I worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Busse and reset tables to keep the dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing, and shift change duties to keep restaurants working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- I helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspect dishes and utensils for cleanliness.
Education
No Degree - Liberal Arts And General Studies
College of Southern Idaho
Twin Falls, IDHigh School Diploma -
Canyon Ridge High School
Twin Falls, ID05.2020
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer Service
- Attention to Detail
- Prioritizing Orders
- Online Order Processing
- Decision-Making
- Customer Relations
- Flexible Schedule
- Planning and Organization
- Problem-Solving
- Teamwork and Collaboration
- Strong Work Ethics
- Excellent Communication
- Answering Phones
Languages
Nepali
Full Professional
Hindi
Limited Working
Timeline
Online Personal Shopper
Walmart
01.2022 - Current
Packaging
Chobani
03.2021 - 12.2021
Server
Panda Express
05.2020 - 12.2020
No Degree - Liberal Arts And General Studies
College of Southern Idaho
High School Diploma -
Canyon Ridge High School