Banely Santana Rodriguez
Orlando
Summary
Detail-oriented individual with experience in healthcare and customer-facing roles. Skilled in data entry and HIPAA compliance, contributing to seamless operations and patient satisfaction. Dedicated to fostering team collaboration for improved service delivery.
Overview
9
9
years of professional experience
Work History
Uber Driver
uber
orlando
04.2024 - Current
- Enhanced ride experience through effective communication with passengers.
- Utilized passenger feedback to consistently improve service quality.
- Navigated city routes efficiently to provide timely transportation services.
Warehouse Associate
Amazon
orlando
08.2023 - 04.2024
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Collaborated with team members to fulfill orders accurately and timely.
- Updated inventory and production information using warehouse management systems and scanner guns.
Front Desk Medical Receptionist
Phca Medical Group
orlando
06.2022 - 09.2022
- Checked in patients at front desk, obtaining necessary paperwork to facilitate smooth patient flow.
- Greeted patients, verified insurance information, and collected copays.
- Assisted patients with registration forms and clarified processes.
- Verified patient demographics and entered data into electronic health record system to ensure accurate patient information.
- Retrieved faxes and uploaded documents to patient charts for clinical staff support.
Jewelry Sales Associate
awad diamonds
newark
06.2018 - 07.2021
- Provided personalized service to build long-term relationships with clients.
- Guided customers in-store by answering questions and leading them to desired items, improving overall satisfaction.
- Responded promptly to customer inquiries, ensuring satisfaction and follow-up support.
- Processed sales transactions accurately, ensuring a smooth checkout experience for customers.
- Organized merchandise displays to enhance customer experience and facilitate product discovery.
- Maintained knowledge of sales and promotions, return policies and security practices.
Mall Guest Service Representative
jersey gardens mall
Elizabeth
04.2017 - 05.2019
- Resolved customer complaints and ensured satisfactory experiences.
- Coordinated with security to ensure a safe shopping environment for guests.
- Responded to incoming phone calls from customers. to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Certificate of Technical Studies - Medical Billing And Coding
Florida Technical College
Orlando, FL03-2023
High School Diploma -
Barringer High School
Newark06-2018
Some College (No Degree) - general science
Essex County College
Newark, NJSkills
- Patient and customer service
- Phone communication
- Bilingual communication
- Organizational skills
- Computer skills
- Data entry
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Team collaboration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Uber Driver
uber
04.2024 - Current
Warehouse Associate
Amazon
08.2023 - 04.2024
Front Desk Medical Receptionist
Phca Medical Group
06.2022 - 09.2022
Jewelry Sales Associate
awad diamonds
06.2018 - 07.2021
Mall Guest Service Representative
jersey gardens mall
04.2017 - 05.2019
Certificate of Technical Studies - Medical Billing And Coding
Florida Technical College
High School Diploma -
Barringer High School
Some College (No Degree) - general science
Essex County College