Banesa Diaz
Houston,US
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Also, an adaptable professional with a quick-learning ability and skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Team Leader
pOpshelf
Houston, US
07.2023 - Current
- Manage money
- Overseeing team of employees
- Customer service
- Assign tasks to team members
- Manage the flow of day to day operations
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Assistant
Michael Kors
Houston, US
08.2022 - 06.2023
- Ensured that all promotional materials were properly displayed in their designated areas.
- Greeted customers and provided assistance with product selection.
- Ticketed, arranged and displayed merchandise to promote sales.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Greeted customers to determine wants or needs.
- Managed cash register transactions accurately and efficiently.
Sales Associate
Barri Financial Group
Houston, US
07.2020 - 07.2022
- Engages with customers daily mostly Spanish speakers
- Assist with loan applications
- Handle bank deposits, large amounts of money
- Sales representative which had to promote products
- Help customers with bill payments, money orders, and wires
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Assistant Manager
Melrose Family Fashion
Houston, US
01.2016 - 06.2020
- Customer service experience ( 4 years ) with 3 years being a sales associate and my last year becoming an assistant manager
- Bilingual
- Quick learner
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Handled Bank Deposits and Mid-day pick-ups with accuracy
- Closed and opened register tills as well as handled refunds, returns, and exchanges
- Opened and Closed Store with proper store procedures
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
High school diploma -
Waltrip High School
Houston, TX, US06.2018
Associate of Science - Health Sciences
Houston Community College
Houston, TXSkills
- Retail sales
- Customer service
- Microsoft office
- Microsoft Word
- Practice management
- Computer skills
- Teamwork and collaboration
- Call center operations
- Verbal and written communication
- Cash handling
- Attention to detail
- Bilingual
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Leader
pOpshelf
07.2023 - Current
Sales Assistant
Michael Kors
08.2022 - 06.2023
Sales Associate
Barri Financial Group
07.2020 - 07.2022
Assistant Manager
Melrose Family Fashion
01.2016 - 06.2020
High school diploma -
Waltrip High School
Associate of Science - Health Sciences
Houston Community College