Bansuri Desai
Houston,TX
Summary
A dynamic tech professional with a solid foundation in customer service and technical skills. I bring a unique blend of practical problem-solving abilities and attention to detail to the team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
Burlington Coat Factory Department Store
11.2023 - 01.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted 50 customers with returns and refunds and resolved transaction issues.
- Managed 30 incoming high call volumes, ensuring timely response and effective resolution to all customer concerns.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
- Handled customer inquiries, resolving issues promptly and professionally.
Volunteer
Key Club
08.2021 - 06.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Supported animal welfare, caring for animals, and facilitating adoption events.
- Supported efficient operations at a homeless shelter, preparing meals and organizing supplies.
- Coordinated with different service providers to meet clients' individual needs.
- Facilitated community outreach to expand participation and support.
Education
Associate of Applied Science - Computer Systems Networking Admin
Lonestar College
Houston12.2024
Skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Telephone Etiquette
- Customer Service
- Multitasking and Prioritizing
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Customer Engagement
- Critical Thinking
Certification
- IT Google Support, Google- March 2024
- ITF+, CompTIA - April 2024
- IT Tech Fundamentals Training - NPower Feb 2024
KEY SKILLS AND QUALIFICATIONS
· Solid understanding of LAN/WAN Network
· Computer literacy and applications: Microsoft Office 365
· Knowledge and practice in Cisco software and hardware
· Built and troubleshooted personal PC
· Basic understanding of computer components
· CompTIA A+ Certification May 2025
PROJECTS
· Cisco Packet Tracer – Practice Projects
· Virtual Box
· Built own PC
· TestOut Lab Sim – Computer simulation : Building and troubleshooting PCs
Timeline
Retail Service Specialist
Burlington Coat Factory Department Store
11.2023 - 01.2024
Volunteer
Key Club
08.2021 - 06.2023
Associate of Applied Science - Computer Systems Networking Admin
Lonestar College
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