BAOHNIA LOR
Cottage Grove,MN
Summary
Enthusiastic Project Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Eagan Eye Clinic
10.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked with patients to schedule tests and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Mobile Phlebotomist
Oklahoma Blood Institute
03.2023 - 10.2023
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations.
- Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
Social Media Moderator
Alorica
09.2022 - 01.2023
- Improved user experience by monitoring and addressing inappropriate content on social media platforms.
- Increased audience engagement with consistent, high-quality content creation for various platforms.
- Trained new moderators in company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
- Kept up-to-date with industry trends, tools, and technologies to ensure effective social media moderation techniques were utilized.
Payments & Risk ACE
Walmart Contact Center
10.2021 - 04.2022
- Reduced errors in payment transactions through meticulous data entry and thorough verification of vendor information.
- Maintained a high level of professionalism and confidentiality when handling sensitive financial information, ensuring compliance with applicable laws and regulations.
- Maintained up-to-date records of all payments, ensuring proper documentation for audit purposes.
- Handled escalated customer inquiries, resolving issues quickly and fostering positive relationships with key clients.
- Provided backup support to other members of the finance team during peak periods, ensuring continuity of service without compromising quality standards.
- Implemented best practices for managing sensitive financial data, safeguarding company assets from potential fraud or loss.
Resolution Coordinator II
Walmart Contact Center
10.2020 - 10.2021
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
- Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
- Collaborated with various departments to resolve complex cases, ensuring a seamless experience for customers.
- Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
Education
Master of Science - Project Management
Southern New Hampshire University
Manchester, NH05.2025
Bachelor of Science - Business Administration, International Business, Management and Finance
Oklahoma State University
Stillwater, OK05.2021
Skills
- Quality Assurance
- Process Improvement
- Verbal and Written Communication
- Insurance Practices
- Program Oversight
- Customer Service
- Attention to Detail
- Multitasking Abilities
Websites
Timeline
Patient Care Coordinator
Eagan Eye Clinic
10.2023 - Current
Mobile Phlebotomist
Oklahoma Blood Institute
03.2023 - 10.2023
Social Media Moderator
Alorica
09.2022 - 01.2023
Payments & Risk ACE
Walmart Contact Center
10.2021 - 04.2022
Resolution Coordinator II
Walmart Contact Center
10.2020 - 10.2021
Master of Science - Project Management
Southern New Hampshire University
Bachelor of Science - Business Administration, International Business, Management and Finance
Oklahoma State University
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