Baoquan Zhu

Responsible on all aspect in terms of warehouse operation, Drayage, Yard management, Warehouse capacity (160,000 sq.ft managed), Amazon Carrier Central, Trucking, Intermodal, payments etc. As the team leader, responsible for coordinating warehouse shipments to supplier arrangements, including account management for FedEx and UPS, as well as coordinating daily full truckload pick-up arrangements with the distribution center.

• Trained and guided team members to maintain high productivity and performance metrics.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.

• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Completed routine and complex account updates to resolve problems.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.