Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barak Moore

Maryville,TN

Summary

A successful "Go Getter" with a strong desire to learn more and overcome any challenge put in front of me. Versed in the Enterprise Storage space through TrueNAS.

Overview

6
6
years of professional experience

Work History

Tier 2 Support Engineer

Ixsystems
04.2025 - Current
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Diagnosed and troubleshot more advanced technical issues
  • Devised Plans-of-Attack for edge case issues

Tier 1 Support Technician

Ixsystems
01.2022 - 04.2025
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.

Contracted Multimedia Producer

iXsystems
10.2021 - 01.2022
  • Research, capture, and produce TrueNAS technical video documentation.
  • Authored video scripts and tested various TrueNAS functionality in video production.
  • Worked with documentation team on producing finalized videos suitable for documentation website.

Contracted Art Designer

iXsystems
06.2020 - 10.2021
  • Created vector art images for TrueNAS Visio stencils.
  • Maintain archive of images, photos, or previous work products.
  • Develop graphics and layouts for product illustrations, and corporate documentation.
  • Confer with clients to discuss and determine layout design.

Contracted Art Designer

Truepool
06.2021 - 08.2021
  • Create custom illustrations or other graphic elements.
  • Present final layouts to clients for approval.
  • Formulate basic layout design or presentation approach and specify material details, such as style and size of type, photographs, graphics, animation, video, and sound.

Back of House Crew Member

Chick-fil-a
03.2021 - 07.2021
  • Maintain sanitation, health, and safety standards in work areas.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Lifeguard and Gymnastics Teacher

Perpetual Motion
05.2019 - 05.2021
  • Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
  • Rescue distressed persons, using rescue techniques and equipment.
  • Instruct participants in skiing, swimming, or other recreational activities and provide safety precaution information.
  • Maintain quality of pool water by testing chemical levels.
  • Observe participants and inform them of corrective measures necessary for skill improvement.
  • Teach proper breathing techniques used during physical exertion.
  • Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights.

Education

High School Diploma -

Home Schooled
Maryville, TN
05.2021

Skills

  • Proficient in TrueNAS administration, configuration, and troubleshooting
  • Skilled in virtualization platforms including VMware, Proxmox, and related technologies
  • Experienced in Linux system configuration, administration, and troubleshooting
  • Strong written and verbal communication skills
  • Adept at self-directed technical research and rapid problem resolution
  • Highly effective at team collaboration and cross-department coordination
  • Skilled in troubleshooting and resolving enterprise storage networking problems
  • Capable of producing clear, concise, and comprehensive technical documentation

Timeline

Tier 2 Support Engineer

Ixsystems
04.2025 - Current

Tier 1 Support Technician

Ixsystems
01.2022 - 04.2025

Contracted Multimedia Producer

iXsystems
10.2021 - 01.2022

Contracted Art Designer

Truepool
06.2021 - 08.2021

Back of House Crew Member

Chick-fil-a
03.2021 - 07.2021

Contracted Art Designer

iXsystems
06.2020 - 10.2021

Lifeguard and Gymnastics Teacher

Perpetual Motion
05.2019 - 05.2021

High School Diploma -

Home Schooled

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