BARBARA A. SMALLS
Staten Island
Summary
Years of experience as a Customer Service Representative in progressively challenging environments. Possess strong computer skills in Microsoft Office Suite. The ability to learn new software and assignments quickly. Good decision-making skills. A highly organized team player, with excellent work habits and interpersonal skills. Professional demeanor, responsible, reliable and able to prioritize. Self-starter, able to work independently as well as with others and possess the ability to multi-task. Sales Associate (Seasonal) experience at Macy’s, AC Moore, and Target.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
RESEARCH FOUNDATION-CUNY
New York
12.2007 - Current
- Greet all visitors to the Research Foundation Central Office, ascertain the purpose of their visit, and promptly direct them to the department or individual best suited to meet their needs.
- Maintain a neat and inviting environment in the reception area that projects the Foundation’s focus on customer service and contributes to the physical comfort of visitors.
- Receive all general incoming calls at the reception desk and direct incoming calls to the appropriate department or individual.
- Distribute materials and update/maintain filing system for announcements, events and newsletters.
- Assist the Director of Communications & Special Events in conceptualizing, preparing and organizing internal and external communications with various constituencies via postal mail, electronically, and through the Research Foundation web site.
- Assist the Director of Communications & Special Events in preparing and distributing promotional materials.
- Assist in the preparation and execution of internal and external events.
- Perform other duties and responsibilities as assigned.
Office Administrator
PEARSON PROFESSIONAL CENTERS
Staten Island
07.2006 - 12.2007
- Managed daily operations of the testing center; daily site opening/closing; managed office and supervised staff; timekeeping; payroll.
- Assisted incoming clients, administered tests.
Executive Assistant to Vice President
THE NEW YORK STOCK EXCHANGE
New York
12.1989 - 09.2003
- Managed one-girl office.
- Administrative duties to include executive and personal assistant support daily; scheduled and confirmed appointments, closely monitored and synchronized busy calendar activity; scheduled meeting in and out of the office; worked closely with executives within and outside of the company.
- Back up administrative support for CEO of the company.
- Prepared and executed travel arrangements (domestic and international).
- (Retired)
Education
Office Management -
Kaplan University
Business Administration -
College of Staten Island
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- Personal Computer
- Scanner
- Fax Machine
- Copier
- Computerized Multi-Line Telephone System
Timeline
Customer Service Representative
RESEARCH FOUNDATION-CUNY
12.2007 - Current
Office Administrator
PEARSON PROFESSIONAL CENTERS
07.2006 - 12.2007
Executive Assistant to Vice President
THE NEW YORK STOCK EXCHANGE
12.1989 - 09.2003
Office Management -
Kaplan University
Business Administration -
College of Staten Island