Barbara Babinska

• Maintain member satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answer member telephone calls promptly to avoid on-hold wait times.
• Offer advice and assistance to members, paying attention to special needs or wants.
• Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Work with clients to improve life choices and maximize benefits of programs
• Manage members calls effectively and efficiently in a complex, fast-past and challenging call center environment
● Accurately document, research and resolve member service issues
● Provide professional, courteous and accurate benefit information to all members
● File and process member insurance claims
● Referrals and prior authorizations
● Grievance/Appeals
● Educate members on all aspects of the plan(s) including answering questions regarding plan feathers and benefits.
● Navigate through multiple system applications to fulfill caller requests, update caller information
● Comply with performance standards for work quality, work efficiency, attendance, and schedule adherence
● Resolved Claims quickly through meticulous research
● Streamline operational efficiencies by researching problems and delivery speedy issues resolution
● Breaking down complex health care information so it is clear to members

• Providing care that is respectful of, and responsive to, individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions
• Directly work with Director of Clinical Operations and Chief Medical officer to plan and implement clinical process improvements
• Assisting with CPT coding project
• Manage and implement work schedule for support team
• Responsible for High support customer complaints/resolutions
• Maintain customer support response times (24-hour turnaround) Responding to approximately 120 messages per 8-hour shift
• Responsible for interviewing Medical Assistants/Care Coordinators
• Responsible for onboarding/training for RN and support team new hires
• Zendesk (expert)
• IT support – Troubleshooting technical glitches in Asana platform
• Collaborate with the entire clinical operations team that includes doctors, nurse practitioners, nurses, medical assistants, and pharmacy technicians to assure patient satisfaction
• Responsible for Trustpilot reviews (investigating/resolving patient complaints)
• Facilitating Team budling meetings to bring support, RN, and pharmacy team closer
• Responsible for social media comments/reviews and complaints
• Educate potential and existing patients about products and services offered
• Communicate with partner pharmacy to address and resolve insurance rejections/technical issues
• Updating insurance for patients and reprocessing orders
• Maintain platforms and communication channels (multiple platforms including Athena, Zendesk, Asana, Google Sheets, Google Meet/Zoom, phone, and slack.

• Obtained patient demographics, records, and insurance information
• Assisted physicians with patient care through innovative telehealth format
• Professionally focused on first-class customer services
• Processed credit card payments for telephonic consultations
• Obtained medical history through the intake process with patients over the phone
• Effectively scheduled and perform Tele-consultations with patients and physicians all over USA and over phone
• Documented all interactions with patient and doctors’ orders
• Served as first line support responding to patient inquiries about available medication (Addyi) – (Stendra)
• Proficiently Utilized EMR and multiple computer applications
• Processed medication orders and sent electronically on behalf of a physician to correct pharmacy
• Provided patients with support and guidance
• Diligently documented clinical reminders, interactions, and closed encounters with patients, answering questions
• Worked in a fast-paced environment with accuracy and dependability without close supervision.

• Assisted physicians with patient care through innovative telehealth format
• Staff scheduling
• Escalations
• Managed Clinical Care Center Medical Assistant and LPN Team

• Professionally focused on first-class customer services
• Obtained medical history through an intake process with patients needing assistants with pain/weight loss in all USA states.
• Efficiently supported patients through assistance with refill intakes for patients requesting refills on weight loss medication
• Effectively scheduled and performed Tele-consultations with patients and physicians
• Served as first-line support responding to patient inquiries about available medications
• Proficiently Utilized EMR and multiple computer applications
• Strong Computer skills and experience in a variety of software tools
• Diligently documented clinical reminders, interactions, and closed encounters with patients, answering questions
• Participated and supported Operations Team in training new Medical Assistants/LPN on best practices and protocols for telehealth services between patients and providers
• Worked in a fast-paced environment with accuracy and dependability without close supervision.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

• Provided phlebotomy services to geriatric patients who reside in nursing homes, assisted living, and Rehab hospitals
• Adept at obtaining blood specimens from difficult stick patients
• Professional organizational skills with a focus on time and efficiencies, while working in tandem with facility personnel
• Adhered to quality control and biohazard techniques, proper documentation and identification
• Performed effectively in a fast-paced environment with accuracy and dependability without close supervision
• Performed stat facility draws
• Transported specimens to laboratory for testing.
• Organized daily work based on collection priority
• Centrifuged blood samples as outlined in clinical protocols
• Monitored patients for reactions and verified sample quality
• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures

• ADULT/PEDIATRIC)
• Extensive knowledge of working with pediatric and geriatric patients with different conditions and needs
• Vast experience dealing with lab work and assisting doctors in treating patients with various conditions
• Provided patient care by performing vital signs, electrocardiograms, telemetry monitoring, venipuncture, specimen collection, poc, blood glucose, Rapid Strep, Flu and RSV test
• Reported changes in patient condition to supervising nurse
• Assisted in emergent code situations, including cardiopulmonary resuscitation
• Assisted patients with ADL's including wound cleansing, bathing, skin care, feeding, positioning, and assisted with transfers and ambulation’s
• Removed iv/saline locks prior to discharge
• Performed routine blood glucose testing
• Performed tasks such as splinting, crutch teaching, immobilizing an extremity, irrigation, and patient transfer
• Assisted Physicians with procedures
• Observed & accurately documented mental health patient security checks as applicable
• Monitored patients 1:1 while documenting their behavior and activities every 15 minutes.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery

• Front desk and back office work
• (i.e
• Taking calls, payments, verifying insurance, entering information from patient’s chart to new system, and EMR
• Effectively took vital signs and roomed all patients
• EMR documentation
• Instructed patients about medication and special diets
• Electrocardiogram procedures
• Prepared and administered injections as directed by the physician
• Trained staff
• Authorized prescription refills as directed
• Effectively maintained exam rooms and office supply inventory and necessary products and equipment that were needed to run a smooth practice.
• Taught patients about medications, procedures and care plan instructions
• Called and faxed pharmacies to submit prescriptions and refills
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes