Barbara Barkley
W8079 US2 Lot 73,MI
Summary
Dedicated Dispatcher with proven expertise at Walco Delivery Inc., excelling in incident management and logistics coordination. Adept at navigating emergencies and mediating conflicts, I enhanced client relations and streamlined operations, ensuring timely deliveries and a positive customer experience. Strong communicator committed to fostering professionalism and respect in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Dispatcher
Walco Delivery Inc.
12.2016 - 01.2026
- Engaged with field staff to convey essential updates and operational instructions effectively.
- Maintained detailed logs of service incidents, facilitating effective tracking and analysis of service performance.
- Navigated dynamic environments and unforeseen emergencies with prompt and strategic adjustments.
- Managed interactions with drivers and personnel to streamline processes and guarantee punctual delivery of goods and materials.
- Streamlined communication with fellow dispatchers to maintain uninterrupted workflow during shift handovers.
- Mediated disputes between customers, drivers, and personnel, promoting a culture of respect and professionalism.
- Responded promptly to phone calls and provided solutions to customer concerns, ensuring a positive experience.
- Investigated customer complaints and grievances, implementing effective solutions to improve client relations.
Education
Bachelor of Arts - Drawing & Painting
Northern Michigan University
Marquette, MISkills
- Incident management
- Logistics coordination
- Emergency response
- Communication skills
- Conflict resolution
Timeline
Dispatcher
Walco Delivery Inc.
12.2016 - 01.2026
Bachelor of Arts - Drawing & Painting
Northern Michigan University