Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Barkley

W8079 US2 Lot 73,MI

Summary

Dedicated Dispatcher with proven expertise at Walco Delivery Inc., excelling in incident management and logistics coordination. Adept at navigating emergencies and mediating conflicts, I enhanced client relations and streamlined operations, ensuring timely deliveries and a positive customer experience. Strong communicator committed to fostering professionalism and respect in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Dispatcher

Walco Delivery Inc.
12.2016 - 01.2026
  • Engaged with field staff to convey essential updates and operational instructions effectively.
  • Maintained detailed logs of service incidents, facilitating effective tracking and analysis of service performance.
  • Navigated dynamic environments and unforeseen emergencies with prompt and strategic adjustments.
  • Managed interactions with drivers and personnel to streamline processes and guarantee punctual delivery of goods and materials.
  • Streamlined communication with fellow dispatchers to maintain uninterrupted workflow during shift handovers.
  • Mediated disputes between customers, drivers, and personnel, promoting a culture of respect and professionalism.
  • Responded promptly to phone calls and provided solutions to customer concerns, ensuring a positive experience.
  • Investigated customer complaints and grievances, implementing effective solutions to improve client relations.

Education

Bachelor of Arts - Drawing & Painting

Northern Michigan University
Marquette, MI

Skills

  • Incident management
  • Logistics coordination
  • Emergency response
  • Communication skills
  • Conflict resolution

Timeline

Dispatcher

Walco Delivery Inc.
12.2016 - 01.2026

Bachelor of Arts - Drawing & Painting

Northern Michigan University