Douglas Barnhouse
Grand Prairie,TX
Summary
Skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety.
Overview
40
40
years of professional experience
Work History
Dispatcher
DFW Airport Board
Dfw , TX
08.2006 - Current
- Monitored and dispatched ground transportation services to various terminals.
- Assisted in training new dispatchers on operational procedures and tools.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
Customer Service Representative
Delta Air Lines, Inc
Dallas, TX
03.1986 - 02.2006
- Assisted customers with flight reservations and itinerary changes.
- Collaborated with airport staff to ensure seamless customer experiences.
- Loaded and unloaded luggage from aircraft efficiently and safely.
- Operated ground equipment to support aircraft operations and ensure timely departures.
- Conducted safety checks on vehicles and equipment before use.
- Collaborated with team members to maintain a smooth workflow during peak hours.
- Communicated with flight crews regarding baggage handling instructions and requirements.
- Assisted in training new ramp agents on operational procedures and safety measures.
- Monitored weather conditions to adapt ramp activities as necessary for safety.
- Maintained cleanliness of ramp area to comply with company standards and regulations.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
Education
High School Diploma -
Columbia C=Centeal
Michigan06-1978
Skills
- Performance monitoring
- Multitask handling
- Team collaboration
- Incident reporting
- Training new hires
- Radio communication
- Incident management
- Scheduling software
- Data entry accuracy
- Customer service
Timeline
Dispatcher
DFW Airport Board
08.2006 - Current
Customer Service Representative
Delta Air Lines, Inc
03.1986 - 02.2006
High School Diploma -
Columbia C=Centeal