Alexandra Faurot
Lorain
Summary
Motivated individual with extensive experience in team leadership and customer relationship management. Skilled in cross-functional collaboration and troubleshooting to ensure smooth operations and high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Dispatcher
Mitchell's One Hour Heating & Air Conditioning
Avon
01.2019 - Current
- Managed scheduling to optimize resource allocation and route efficiency.
- Communicated with drivers to relay instructions and address concerns effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Retrieved and logged daily revenue.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ordered parts and equipment to support technicians in completing repairs.
- Carried out weekly inspections to ensure service trucks were fully stocked and up to company standards.
- Analyze inventory levels, issue purchase orders, and track shipments.
- Review employee timecards and verify accuracy.
Assistant Store Manager
Pet Supplies Plus
Fairview Park
02.2012 - 01.2019
- Supported daily store operations and managed inventory to ensure optimal stock levels.
- Coordinated employee shifts to maintain sufficient store coverage during peak hours.
- Maintained merchandising standards and product displays throughout the store.
- Addressed customer inquiries and resolved issues to enhance overall shopping experience.
- Conducted regular inventory audits to ensure stock accuracy.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in interviewing processes.
Service Crew Member
Mutt & Jeff's Restaurant
Lorain
08.2007 - 06.2013
- Provided excellent customer service in fast-paced dining environment.
- Took orders, prepared foods and processed payments in full-service establishment.
- Operated cash register, processing customer transactions accurately and efficiently.
- Handled customer inquiries, resolving issues promptly and professionally to maintain customer satisfaction.
- Maintained cleanliness and organization of dining and kitchen areas.
- Trained new staff on service protocols and restaurant procedures.
Education
Associate of Arts -
Lorain County Community College
Elyria, OH05-2014
Skills
- Logistics coordination
- Operational oversight
- Incident management
- Customer relationship management
- Data-driven decision-making
- Data analysis
- Microsoft Excel
- Cross-functional collaboration
Timeline
Dispatcher
Mitchell's One Hour Heating & Air Conditioning
01.2019 - Current
Assistant Store Manager
Pet Supplies Plus
02.2012 - 01.2019
Service Crew Member
Mutt & Jeff's Restaurant
08.2007 - 06.2013
Associate of Arts -
Lorain County Community College