SHAYLA SYKES
Frierson,LA
Summary
Highly organized professional with a strong track record in operations management. Proven ability to optimize workflows and enhance team performance through effective training and communication. Skills in data-driven decision-making and cost reduction contribute to a productive work environment.
Overview
22
22
years of professional experience
Work History
Dispatcher
Mobile X Ray
Shreveport, LA
09.2024 - Current
- Scheduled and routed techs to enhance service delivery and ensure timely responses.
- Monitored operations in real time, tracked vehicles and personnel using GPS and other systems, and provided updates to clients and management.
- Received and logged calls from customers and emergency services, assessed nature and urgency of requests, and dispatched appropriate personnel and vehicles.
Operations Supervisor
CHRISTUS TRINITY HEALTH
Shreveport, LA
07.2012 - 07.2024
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Oversaw staff development, training and performance management.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Assigned tasks based on individual strengths, motivating staff to achieve deadlines.
- Applied problem-solving skills to resolve customer service issues, enhancing customer satisfaction.
- Conducted regular performance reviews and provided feedback to team members.
- Addressed customer service issues and complaints promptly and professionally, ensuring positive experiences.
Cashier
Relay Station
Frierson, Louisiana
11.2011 - 08.2012
- Maintained checkout area cleanliness through regular cleaning of counters, shelves, and windows.
- Performed opening and closing tasks including cash management and inventory restocking.
- Cultivated strong working relationships with co-workers to promote effective collaboration.
- Checked customer identification to ensure compliance with age-restricted purchases.
- Supported closing operations by counting cash and reconciling daily receipts.
- Delivered outstanding customer service consistently across all interactions.
Cashier Team Lead
ACADEMY SPORTS (SHREVEPORT)
Shreveport, LA
09.2010 - 11.2011
- Trained new cashiers on operational procedures and store policies to enhance team efficiency and service quality.
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Balanced cash drawer and conducted daily audits to ensure accuracy of financial transactions.
- Handled large amounts of money and supported accuracy of financial transactions.
- Executed daily maintenance tasks, including cash drawer counts, receipt balancing, and supply restocking to ensure smooth operations.
- Read and followed cash register totals and verified against cash in till.
- Enforced store policies to ensure the protection of company items.
- Assisted customers in finding specific items throughout the store.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
Cashier Team Lead
ACADEMY SPORTS (BOSSIER)
Bossier City, LA
10.2008 - 09.2010
- Supervised team members and facilitated on-the-job training to improve service quality.
- Utilized point of sale system to process payments and transactions.
- Processed cash, check, and credit cards for customer purchases.
- Educated customers on special promotions, loyalty programs, and discounts to enhance shopping experience.
- Balanced cash drawer and performed daily audit procedures.
- Assisted with closing duties such as counting money and reconciling receipts.
- Followed all safety protocols while handling money.
- Demonstrated professionalism as a role model for employees, fostering a positive work environment.
Customer Service Cashier
LOWES
Shreveport, LA
06.2006 - 10.2008
- Ensured exceptional customer service in high-volume, fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service.
- Utilized point of sale system to process payments and transactions.
- Delivered product information and resolved customer concerns to enhance satisfaction.
- Assisted customers in locating merchandise and addressing inquiries about products.
- Informed customers of special promotions, loyalty programs, and discounts.
- Assisted customers in finding specific products within the store.
Fast Food Worker
ARBY'S
Shreveport, LA
06.2004 - 06.2006
- Performed daily opening and closing procedures for restaurant operations.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags.
- Prepared and served cold drinks, milkshakes, and desserts using drink-dispensing and frozen custard machines to enhance customer experience.
- Replenished foods at serving stations to maintain product availability and support efficient service.
- Set up and cleared dining areas to ensure smooth meal transitions.
- Collected dirty dishes from dining area and returned them to kitchen for washing.
- Organized dining, service, and kitchen areas to promote efficiency during meal service.
Education
Diploma - Medical Coding
Remington College
Shreveport, LA03-2010
Skills
- Logistics coordination
- Routing logistics
- Resource coordination
- Production management
- Workflow optimization
- Time management
- Decision-making
- Documentation management
- Effective communication
- Communication skills
Timeline
Dispatcher
Mobile X Ray
09.2024 - Current
Operations Supervisor
CHRISTUS TRINITY HEALTH
07.2012 - 07.2024
Cashier
Relay Station
11.2011 - 08.2012
Cashier Team Lead
ACADEMY SPORTS (SHREVEPORT)
09.2010 - 11.2011
Cashier Team Lead
ACADEMY SPORTS (BOSSIER)
10.2008 - 09.2010
Customer Service Cashier
LOWES
06.2006 - 10.2008
Fast Food Worker
ARBY'S
06.2004 - 06.2006
Diploma - Medical Coding
Remington College