Elisabeth Jones
Carbon,TX
Summary
Dynamic professional with extensive experience as a Dispatcher for the City of Brownwood, excelling in incident management and conflict resolution. Proven ability to maintain accurate records and communicate effectively under pressure, ensuring swift response to emergencies and enhancing operational efficiency. Skilled in multitasking and fostering teamwork to achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatcher
City of Brownwood
Brownwood, Texas
05.2024 - Current
- Maintained logs of all incoming calls and assigned tasks.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Documented all communications received via phone or radio transmissions accurately.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assistant Commissary Manager
TDCJ
Abilene, TX
10.2016 - 06.2023
- Maintained professional demeanor by staying calm when addressing unhappy or angry inmates.
- Opened location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Filed paperwork and kept up with a retention schedule.
Direct Support Professional
Absslc
Abilene, TX
12.2015 - 10.2016
- Assisted disabled clients to support independence and well being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Teacher
YMCA Child Development Center
Abilene, TX
05.2014 - 12.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Created and developed lesson plans to meet students' academic needs.
Cashier
Target
Abilene, TX
11.2011 - 12.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Some College (No Degree) -
Houston Baptist University
Houston, TXSome College (No Degree) - Criminal Justice
McMurry University
Abilene, TXDiploma -
Cooper High School
Abilene, TXSkills
- Computer Proficiency
- Incident management
- Conflict resolution
- Time management
- Multitasking
- Records maintenance
- Excellent communication
- Dispatching procedures
Certification
- Telecommunicator License 2025
References
References available upon request.
Timeline
Dispatcher
City of Brownwood
05.2024 - Current
Assistant Commissary Manager
TDCJ
10.2016 - 06.2023
Direct Support Professional
Absslc
12.2015 - 10.2016
Teacher
YMCA Child Development Center
05.2014 - 12.2015
Cashier
Target
11.2011 - 12.2012
Some College (No Degree) -
Houston Baptist University
Some College (No Degree) - Criminal Justice
McMurry University
Diploma -
Cooper High School
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