Barbara Bernard
Boynton Beach,FL
Summary
Proven to enhance customer loyalty and retention rates at TAJ through expert cash handling and empathetic complaint resolution. Adept in POS system proficiency and fostering warm customer relationships, demonstrated by efficiently managing transactions and collaborating with teams to ensure seamless service delivery. Balances cleanliness with safety, achieving swift guest flow and positive feedback.
Overview
5
5
years of professional experience
Work History
Grocery Store Cashier
TAJ
Haiti
06.2021 - 01.2024
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
Restaurant Waiter
La Cuisine
Port Au Prince
01.2019 - 11.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Lycee Jacques Stephen Alexis
Haiti07.2013
Skills
- POS System proficiency
- Cleanliness and Organization
- Patience and Empathy
- Workplace Safety
Languages
French
Native or Bilingual
Timeline
Grocery Store Cashier
TAJ
06.2021 - 01.2024
Restaurant Waiter
La Cuisine
01.2019 - 11.2021
Lycee Jacques Stephen Alexis