Barbara Biggs Glover
Brooklyn,New York
Summary
Experienced executive with a strong background in union representation and stewardship. Served as an elected shop steward for the Communications Workers of America (CWA) Local 1109 in Brooklyn, NY from 1972-1984. Later, held the position of shop steward for CWA Local 1101 in Manhattan, NY in 1986 and 1995. Elected as Chief Steward in 1996, responsible for representing union members in the Engineering Department, Loop Assignment Center (LDMC), and Repair Department. Oversaw a team of 20 shop stewards. Demonstrated expertise in advocating for the rights and interests of union members, ensuring fair treatment, and effectively resolving workplace issues.
Overview
57
57
years of professional experience
Work History
1982-Present-Owner Senior Regional Director
Ameri Plan
03.1982 - Current
As a Regional Director, the duties and responsibilities include:
- Developing and implementing strategic plans to expand the company's customer base and ensure its strong presence in the region.
- Managing operations, budgeting, forecasting, and performance metrics for the region.
- Overseeing the operations and performance of a specific geographic region,
1990-2001-Facilities Specialist
Verizon
07.1990 - 12.2001
- Oversaw specific functional duties or programmatic responsibilities associated with cable, pair terminal facilities maintenance, where specialized expertise is required
- Functions include customer service activities, field, line technician, and splicers often relating to cable, pair, and terminal assignments and update
- Process service orders and engineer work sheets electronically
- Work with field technicians (installers, splicers and line technicians)
- Input engineering work orders electronically into the database to ensure dial tone at the residence or businesses
1985-1990-Facilities Assistant
Verizon
09.1985 - 07.1990
- In the Engineering Department-Assign service orders with cable, pair, and terminals to ensure telephone service at a given location.
- Ensure the assignment is imputed electronically.
- Ensure office equipment is assigned to work order for dial tone connection at customer residence.
1975-1985-Assignment Clerk
Verizon
04.1975 - 09.1985
- Assign /Process Service Orders From Cable Books that contained Cable, Pair, And Terminals information.
1968-1975-Service Clerk
New Telephone
07.1968 - 04.1975
- Assisted customers with inquiries and concerns, ensuring resolution of issues.
- Processed transactions efficiently for maintaining smooth service operations.
- Improved customer satisfaction by quickly addressing and resolving service issues.
- Managed inventory and supplies to ensure availability of products.
Education
Technology Certificate Program -
New York Technical College
Computer Lab Certificate Program -
Betty Shabazz ATTAIN
Associate of Arts Degree - Liberal Arts
1972-Pace University
Pace University06-1972
Skills
Strategy Planning/Implementation
Performance Management
Technology Certification
Education/Training
Using Metrics/Measures of Success
Administration, Management Special Events Planning/Coordination
Nonprofit Experience Grant Writing
Community Service Fundraising
Policy Development Outreach, Advocacy
Program Evaluation Health Education
Public Relations, Communications Entrepreneurism/Business Ownership
Leadership Training/Development
Special Events Planning/Coordination
Nonprofit Experience Grant Writing
Community Service Fundraising
Policy Development Outreach, Advocacy
Program Evaluation Health Education
Public Relations, Communications Entrepreneurism/Business Ownership
Executiveprofile - Summary
Union shop steward in CWA Local 1109, served as an elected Communications Workers of America Local 1109 shop steward in Brooklyn, NY from 1972-1984; served as an elected Communications Workers of America Local 1101 shop steward in Manhattan, New York in 1986 and 1995 elected chief steward in 1996. Represented union members in the engineering department, loop assignment center (LDMC) and repair department @500 people. As chief steward, 20 shop stewards were assigned to me.
Awards
- Sojourner Truth Award NANBPWC, Inc.
- Women’s History Award
- Woman of Distinction
- Woman of Inspiration Award
- Anti-Corruption Award
- Congressional Award
- 79TH Precinct Community Council, INC Appreciation Award
Leadership Experience
- Chaplain, Healing Hearts Chaplaincy
- Outreach Coordinator, 79TH Precinct Community Council, INC
- Vice President, 79th Precinct Community Council
- Vice President, 79TH Precinct Community Council, INC. National Night Out Against Crime
- President, Brooklyn Club, NANBPWC, Inc.
- National Registrar, NANBPWC, Inc.
- Resolutions Chair, Northeast District NANBPWC, Inc.
- Charter Member, Secretary, New Restoration Lions Club
- President, The 300 Quincy Street Block Association, INC.
- Chair, The Mt. Sinai Baptist Church Women’s Day
- Vice President, National Black Communications Coalition, NY Chapter
- Coalition Member, Coalition of Black Trade Unionists
- Shop Steward, CWA 1101
- Chief Steward, CWA 1101
- Member, CWA International Minority Caucus
- Member, CWA 1101 Equity Committee
- Member, CWA 1101 Women’s Committee
- Member, CWA 1101 Retired Members Council
- Co-Editor, CWA 1101 Newspaper 'Generator'
- Liaison, ACORN Community High School
Affiliations
- LEADERSHIP / CHURCH/COMMUNITY INVOLVEMENT 2019-Present-Chaplain - Healing Hearts Chaplaincy 2013-2015-79TH Precinct Community Council, INC Outreach Coordinator 2015-Present-Vice President 79th Precinct Community Council 2015-Present-79TH Precinct & Vice President 79TH Precinct Community Council, INC. National Night Out Against Crime 2015-2017-COMMUNITY Board #3 Block and Civic Committee 2010-2014; 2021-Present-President Brooklyn Club, NANBPWC, Inc. 2019-National Registrar NANBPWC, Inc. 2017-Present-Resolutions Chair Northeast District NANBPWC, Inc. 2003-Present-Charter Member, Secretary New Restoration Lions Club 2005-Present-President The 300 Quincy Street Block Association, INC. 2016-2018-Chair The Mt. Sinai Baptist Church Women’s Day 1986-Present-Brooklyn Women’s Coalition 2012-Present-Betty Shabazz ATTAIN Computer Lab Certificate Program 1989-Vice President National Black Communications Coalition, NY Chapter 1989-Coalition of Black Trade Unionists 1986-1995-Shop Steward CWA 1101 1995-2001-Chief Steward CWA 1101 1990-2001-CWA International Minority Caucus 1990-2001-CWA 1101 Equity Committee 1990-2001-CWA Local 1101 Women’s Committee 2001-PresentCWA 1101 Retired Members Council 1995-CO-Editor CWA 1101 Newspaper “Generator” 1995-2021-Liaison ACORN Community High School 1995- Present-National Council Of Negro Women (NCNW) member
Timeline
1990-2001-Facilities Specialist
Verizon
07.1990 - 12.2001
1985-1990-Facilities Assistant
Verizon
09.1985 - 07.1990
1982-Present-Owner Senior Regional Director
Ameri Plan
03.1982 - Current
1975-1985-Assignment Clerk
Verizon
04.1975 - 09.1985
Computer Lab Certificate Program -
Betty Shabazz ATTAIN
Technology Certificate Program -
New York Technical College
Associate of Arts Degree - Liberal Arts
1972-Pace University
1968-1975-Service Clerk
New Telephone
07.1968 - 04.1975
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